[24]7.ai (stylized with brackets, pronounced 'Twenty Four Seven AI') is a customer experience (CX) solutions company founded in 2000 by P.V. Kannan and Shanmugam Nagarajan. Originally a contact center outsourcing company, it rebranded to [24]7.ai in October 2017 to reflect its pivot toward artificial intelligence. The company serves large enterprises globally, providing a blend of AI-powered software products and managed contact center services. The core product is the [24]7 Engagement Cloud, an omnichannel CX platform that unifies voice, chat, messaging, web, and social interactions into a single system. It is designed to help enterprises acquire customers, handle service interactions, and build long-term retention. The platform supports conversational AI, predictive analytics, agent assistance, and automated quality management. A flagship AI component is [24]7 AIVA (Artificial Intelligence Virtual Agent), which the company claims was the first enterprise virtual agent with emotional intelligence. AIVA detects user sentiment during interactions and can proactively escalate dissatisfied customers to human agents. It integrates with third-party NLP models including IBM Watson and Google Dialogflow via open APIs. In 2025, [24]7.ai expanded its generative AI capabilities with a suite of tools built for contact center work: real-time suggestions for agents during calls, automatic post-interaction summaries, AI-driven quality scoring, and smarter knowledge base search. The company also launched CX Launchpad in 2026, targeting mid-sized businesses that want enterprise-grade CX infrastructure without the cost and complexity of large-scale deployments. As of 2025, [24]7.ai celebrated its 25th anniversary and expanded operations to Africa, opening contact centers in Cairo and Cape Town. Pricing is enterprise and custom-quoted; no self-serve or publicly listed tiers are available. Key features: - [24]7 Engagement Cloud: unified omnichannel platform covering voice, chat, messaging, web, and social - [24]7 AIVA: virtual agent with emotional intelligence and sentiment-based human escalation - [24]7 Copilot: generative AI tools including real-time agent suggestions, auto-summarization, and simulated training - Conversation Insights: AI-driven analytics for quality management, compliance, and workforce experience - [24]7 Target: AI-powered personalized messaging across customer journey stages - Generative AI for contact centers: post-call summaries, AI quality scoring, knowledge base assistance - CX Launchpad: simplified CX infrastructure offering for mid-sized businesses (launched 2026)
Not public — enterprise custom pricing; contact sales required