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Agentforce

Agentforce

Agent builder by Salesforce

Transform your customer engagement with Salesforce Agentforce, the AI-powered platform that seamlessly integrates with your workflow to deliver personalized, efficient service while automating repetitive tasks and providing real-time insights for superior business performance.

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www.salesforce.com/agentforce

Salesforce Agentforce is an advanced AI-powered platform designed to enhance customer interactions and streamline business operations. This cutting-edge solution integrates seamlessly with the Salesforce ecosystem, leveraging AI, CRM, and customer automation software to deliver personalized and efficient service. It aims to transform how businesses engage with customers by providing them with capabilities that ensure timely, relevant, and accurate responses to inquiries.

Features

Salesforce Agentforce encompasses a variety of features that enable organizations to optimize their customer service and operational workflows. Each feature is tailored to address specific business needs, ensuring that the platform can adapt to diverse scenarios and requirements.

Feature Description
Autonomous Data Analysis Utilizes the Atlas Reasoning Engine for problem-solving without human intervention.
Real-Time Data Processing Connects to any data source for up-to-date customer data access.
Customization and Low-Code Environment Agent Builder tool offers a low-code environment for customizing agents.
Advanced Natural Language Processing (NLP) Comprehends purpose and context of interactions across multiple languages.
Scalability and Integration Deep integration with Salesforce tools allows seamless scaling.
Enhanced Customer Experience Delivers personalized marketing events and customer communications.
Task Automation Automates repetitive tasks like answering queries and organizing appointments.
Continuous Learning Learns from interactions to improve accuracy and effectiveness over time.

Use cases

Salesforce Agentforce can be utilized across various scenarios, enhancing efficiency and customer satisfaction in multiple domains:

  • Customer Service: Provides 24/7 support, answering customer inquiries and managing cases through various communication channels, ensuring that customers receive timely assistance.
  • Sales Development: The platform's new skills in Agentforce 2.0 facilitate sales development, enabling agents to assist in identifying and nurturing leads with minimal human input.
  • Sales Coaching: By integrating AI-driven insights into the sales process, businesses can deliver quality leads and streamline sales workflows, allowing teams to focus on strategic initiatives.

How to get started

To begin utilizing Salesforce Agentforce, organizations can explore the options available through Salesforce's official website, where they can request a trial or access documentation. Additionally, users can look for resources on GitHub for development support or contact Salesforce representatives for customized solutions tailored to their specific needs.

Pricing for Salesforce's Agentforce AI Agent

The pricing structure is based on a per conversation rate, with discounts available for high-usage customers.

  • Base Price: $2 per conversation
  • Volume Discounts: Available for high-usage customers
  • Additional Costs: Not specified for other components or services beyond the $2 per conversation rate