Agentforce by Salesforce | AI Agents

Agent builder

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By Salesforce

Salesforce Agentforce is an advanced AI-powered platform designed to enhance customer interactions and streamline business operations. This cutting-edge solution integrates seamlessly with the Salesforce ecosystem, leveraging AI, CRM, and customer automation software to deliver personalized and efficient service. It aims to transform how businesses engage with customers by providing them with capabilities that ensure timely, relevant, and accurate responses to inquiries.

Features

Salesforce Agentforce encompasses a variety of features that enable organizations to optimize their customer service and operational workflows. Each feature is tailored to address specific business needs, ensuring that the platform can adapt to diverse scenarios and requirements.

Feature	Description
Autonomous Data Analysis	Utilizes the Atlas Reasoning Engine for problem-solving without human intervention.
Real-Time Data Processing	Connects to any data source for up-to-date customer data access.
Customization and Low-Code Environment	Agent Builder tool offers a low-code environment for customizing agents.
Advanced Natural Language Processing (NLP)	Comprehends purpose and context of interactions across multiple languages.
Scalability and Integration	Deep integration with Salesforce tools allows seamless scaling.
Enhanced Customer Experience	Delivers personalized marketing events and customer communications.
Task Automation	Automates repetitive tasks like answering queries and organizing appointments.
Continuous Learning	Learns from interactions to improve accuracy and effectiveness over time.

Use cases

Salesforce Agentforce can be utilized across various scenarios, enhancing efficiency and customer satisfaction in multiple domains:

Customer Service: Provides 24/7 support, answering customer inquiries and managing cases through various communication channels, ensuring that customers receive timely assistance.
Sales Development: The platform's new skills in Agentforce 2.0 facilitate sales development, enabling agents to assist in identifying and nurturing leads with minimal human input.
Sales Coaching: By integrating AI-driven insights into the sales process, businesses can deliver quality leads and streamline sales workflows, allowing teams to focus on strategic initiatives.

How to get started

To begin utilizing Salesforce Agentforce, organizations can explore the options available through Salesforce's official website, where they can request a trial or access documentation. Additionally, users can look for resources on GitHub for development support or contact Salesforce representatives for customized solutions tailored to their specific needs.

Pricing for Salesforce's Agentforce AI Agent

The pricing structure is based on a per conversation rate, with discounts available for high-usage customers.

Base Price: $2 per conversation
Volume Discounts: Available for high-usage customers
Additional Costs: Not specified for other components or services beyond the $2 per conversation rate

Features

Feature

Description

Autonomous Data Analysis

Utilizes the Atlas Reasoning Engine for problem-solving without human intervention.

Real-Time Data Processing

Connects to any data source for up-to-date customer data access.

Customization and Low-Code Environment

Agent Builder tool offers a low-code environment for customizing agents.

Advanced Natural Language Processing (NLP)

Comprehends purpose and context of interactions across multiple languages.

Scalability and Integration

Deep integration with Salesforce tools allows seamless scaling.

Enhanced Customer Experience

Delivers personalized marketing events and customer communications.

Task Automation

Automates repetitive tasks like answering queries and organizing appointments.

Continuous Learning

Learns from interactions to improve accuracy and effectiveness over time.

Use cases

Salesforce Agentforce can be utilized across various scenarios, enhancing efficiency and customer satisfaction in multiple domains:

Customer Service: Provides 24/7 support, answering customer inquiries and managing cases through various communication channels, ensuring that customers receive timely assistance.

Sales Development: The platform's new skills in Agentforce 2.0 facilitate sales development, enabling agents to assist in identifying and nurturing leads with minimal human input.

Sales Coaching: By integrating AI-driven insights into the sales process, businesses can deliver quality leads and streamline sales workflows, allowing teams to focus on strategic initiatives.

How to get started

Pricing for Salesforce's Agentforce AI Agent

The pricing structure is based on a per conversation rate, with discounts available for high-usage customers.

Base Price: $2 per conversation

Volume Discounts: Available for high-usage customers

Additional Costs: Not specified for other components or services beyond the $2 per conversation rate