Aide (aide.app) is an AI-powered customer experience platform built for scaling e-commerce and service companies. It combines an autonomous AI agent that resolves customer conversations end-to-end with a copilot that assists human agents on complex cases. The platform is designed to compound in value over time: each conversation it processes feeds topic detection, automation refinement, and analytics that make subsequent months more efficient. The core automation mechanism is scenario-based: operators define conditions and actions (Scenarios) that determine when the AI agent responds, what knowledge it draws from, and when to escalate to a human. Knowledge sources include imported help-center articles, manually added content, scraped website data, and macros pulled from the connected helpdesk. When the agent cannot form a confident response it escalates with either a silent internal comment or a customer-facing handoff message. Aide integrates natively with Zendesk, Front, and Gorgias as the primary helpdesk layer, and pulls live order and tracking data from Shopify and Salesforce to ground responses in real customer context. An API access tier allows custom integrations. The platform claims typical results of 60-80% of conversations resolved automatically and a 30%+ efficiency gain on agent-assisted conversations within the first 90 days. Pricing is seat-unlimited and based on technical complexity and partnership level rather than per-agent headcount, starting at $3,600/month. The company has completed an angel funding round according to Crunchbase. Aide targets online retail, logistics, financial services, healthcare, and education verticals that have high-volume, repetitive support workloads. Key features: - Scenario-based AI agent that auto-resolves conversations using configurable conditions and actions - Copilot mode that drafts responses for human agents on complex tickets - Native integrations with Zendesk, Front, Gorgias, Shopify, and Salesforce - Knowledge base ingestion from help center articles, macros, and scraped web content - Escalation controls: silent internal comment or customer-facing handoff message - Customer Insights analytics that surface conversation patterns and automation opportunities - Simulated testing environment for evaluating bots before going live - API access for custom data integrations (Operations and Enterprise plans)
Starts at $3,600/month; unlimited seats; tiered by technical complexity and partnership level