Airkit AI is a state-of-the-art, no-code platform that redefines customer service by enabling businesses to deploy intelligent AI agents that automate support across multiple channels. Recently acquired by Salesforce, it seamlessly integrates with Salesforce Service Cloud, making it particularly advantageous for ecommerce businesses aiming to enhance their customer support capabilities. By automating responses to common customer inquiries, Airkit AI helps organizations improve efficiency, reduce wait times, and optimize overall customer satisfaction. The features of Airkit AI are tailored to provide businesses with a comprehensive solution for automating customer service operations. Below is a detailed summary of the key features available within the platform: Airkit AI can be utilized in various scenarios to improve customer service operations: To get started with Airkit AI, interested businesses can explore the platform through a trial or contact the sales team for more information. Additionally, detailed documentation and resources are available on the official Airkit website to guide users in deploying and optimizing their AI agents effectively.Features
Feature
Description
No-Code AI Agent Deployment
Launch customized support automation within hours without coding knowledge.
Pre-Built Conversational Skills
Equipped with skills to handle common ecommerce inquiries like order status and return policies.
Omnichannel Support
Resolves over 90% of repetitive inquiries via web chat, mobile, voice, and email.
Continuous Learning
Improves problem-solving capabilities over time, handling more complex issues.
Scalability and Security
Cloud-based infrastructure with auto-scaling and built-in security measures.
Human-AI Collaboration
Co-Pilot mode allows customer service teams to work alongside AI agents.
Integration with CRM Systems
Seamless integration with existing help desks and CRM systems for centralized customer data.
Use cases
How to get started
Pricing for Airkit.ai eCommerce is not available. Offers $1,000 in free trial credits for a year; specific pricing for healthcare search and document AI features is available on their website.Pricing Information
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