Airkit AI is a state-of-the-art, no-code platform that redefines customer service by enabling businesses to deploy intelligent AI agents that automate support across multiple channels. Recently acquired by Salesforce, it seamlessly integrates with Salesforce Service Cloud, making it particularly advantageous for ecommerce businesses aiming to enhance their customer support capabilities. By automating responses to common customer inquiries, Airkit AI helps organizations improve efficiency, reduce wait times, and optimize overall customer satisfaction.
Features
The features of Airkit AI are tailored to provide businesses with a comprehensive solution for automating customer service operations. Below is a detailed summary of the key features available within the platform:
| Feature | Description |
|---|---|
| No-Code AI Agent Deployment | Launch customized support automation within hours without coding knowledge. |
| Pre-Built Conversational Skills | Equipped with skills to handle common ecommerce inquiries like order status and return policies. |
| Omnichannel Support | Resolves over 90% of repetitive inquiries via web chat, mobile, voice, and email. |
| Continuous Learning | Improves problem-solving capabilities over time, handling more complex issues. |
| Scalability and Security | Cloud-based infrastructure with auto-scaling and built-in security measures. |
| Human-AI Collaboration | Co-Pilot mode allows customer service teams to work alongside AI agents. |
| Integration with CRM Systems | Seamless integration with existing help desks and CRM systems for centralized customer data. |
Use cases
Airkit AI can be utilized in various scenarios to improve customer service operations:
- Ecommerce Support: Automate responses to frequent inquiries regarding order status, shipping information, and return processes, allowing customer service representatives to focus on more complex issues.
- Multi-Channel Customer Interaction: Provide support across diverse channels, enabling customers to receive assistance via web chat, mobile apps, voice calls, or email, according to their preference.
- Data Analysis: Utilize the platform’s analytics and monitoring tools to assess the performance of AI agents, enabling informed decision-making to enhance service quality.
- Compliance Management: Ensure that AI agents adhere to industry-specific regulations and company policies, maintaining customer trust and brand integrity.
How to get started
To get started with Airkit AI, interested businesses can explore the platform through a trial or contact the sales team for more information. Additionally, detailed documentation and resources are available on the official Airkit website to guide users in deploying and optimizing their AI agents effectively.
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Pricing Information
Pricing for Airkit.ai eCommerce is not available.
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