Auralis AI is an advanced conversational AI solution specifically designed to transform customer support experiences. By automating up to 70% of customer inquiries, Auralis AI significantly reduces support costs by 50%. This intelligent AI agent is particularly beneficial for businesses aiming to enhance customer satisfaction through improved operational efficiency and the ability to scale support operations seamlessly.
Features
Auralis AI offers a comprehensive suite of features tailored to meet the needs of modern customer support environments. Below is a detailed overview of its capabilities:
| Feature | Description |
|---|---|
| Natural Language Processing (NLP) | Equipped with advanced NLP capabilities for contextual understanding of complex queries. |
| Multi-Language Support | Supports over 100 languages for global customer service accessibility. |
| 24/7 Availability | Provides round-the-clock support for customer inquiries. |
| Integration Capabilities | Integrates with over 150+ systems, ensuring compatibility with existing helpdesk software. |
| Data-Driven Insights | Features an Insights Dashboard for real-time analytics on customer interactions. |
| Real-Time Coaching | Provides suggestions and creates tickets to assist agents with inquiries. |
| Sentiment and Intent Analysis | Prioritizes tickets based on urgency using sentiment analysis. |
| Automated Responses | Automates responses for routine queries, speeding up resolution times. |
| Customizable Responses | Allows for personalized interactions tailored to customer needs. |
| Scalability | Designed to scale with business growth, efficiently handling high volumes of queries. |
| Knowledge Base Integration | Ingests and syncs with existing knowledge bases for accurate information delivery. |
| Custom Branding | Can be customized to reflect the brand identity of the business. |
Use Cases
Auralis AI is applicable across various industries, providing solutions for numerous customer support scenarios:
- Retail and E-commerce: Assisting customers with product inquiries, guiding them through purchase processes, and providing instant support during peak shopping hours.
- Financial Services: Answering frequently asked questions regarding account balances, transaction histories, and loan applications, while ensuring compliance with regulatory requirements.
- Telecommunications: Handling technical support inquiries related to service disruptions or billing issues, reducing wait times for customers seeking assistance.
- Healthcare: Offering patients timely information about appointment scheduling, prescription refills, and general health inquiries without overwhelming human staff.
- SaaS Companies: Providing instant support for software-related queries, onboarding assistance, and troubleshooting common issues, enhancing user experience.
How to get started
To begin utilizing Auralis AI, businesses can access a trial version through their official website or contact their sales team for more information. Additionally, a GitHub repository may be available for developers seeking to integrate Auralis AI with their existing systems or to explore further customization options.
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Auralis AI Pricing
Pricing is structured around a monthly subscription model with an initial setup fee.
- Essentials Plan: $499 per month + one-time custom setup and training.
- Average cost per ticket: $0.50.
- Monthly savings with Auralis: $5625 (based on $250 current cost per ticket).
Please note that pricing is an indication and may vary over time.