Auralis AI is a customer support automation platform built for software and product companies that want to reduce support costs while improving response quality. Its core AI agent handles incoming customer inquiries automatically, resolving routine questions without human intervention and escalating complex cases to live agents with full context already summarized. The platform operates across two complementary modes: a fully autonomous chatbot for end-customers available 24/7, and a Smart Co-Pilot mode that sits alongside human support agents to suggest replies, surface relevant knowledge snippets, and flag quality issues in real time. Both modes draw from connected knowledge sources including help center articles, documentation, videos, and CRM data. Auralis integrates with major helpdesk and CRM systems including Zendesk, Freshdesk, Gorgias, Intercom, Salesforce, HubSpot, and Pipedrive, as well as automation tools like Zapier. It also exposes a secure API for custom integrations and real-time automation workflows. The platform claims to support over 500 tool integrations in total. The platform is positioned for mid-market and enterprise support teams. Published case study results include a 40%-plus workload reduction for Sprint365 within Microsoft Teams, and the company broadly claims 25-40% ticket deflection within the first three months and up to 65% improvement in first-response resolution rates. Security features include role-based access control, data encryption, audit logging, and HIPAA compliance support, making it suitable for regulated industries. The company was actively operating and maintaining its platform as of mid-2026 with no evidence of shutdown or acquisition. Key features: - Autonomous AI chatbot handling up to 70% of customer inquiries without human intervention - Smart Co-Pilot for human agents: real-time reply suggestions, knowledge snippets, and quality auditing - Multilingual support across 100+ languages with context-aware natural language understanding - Integrations with Zendesk, Freshdesk, Gorgias, Intercom, Salesforce, HubSpot, Pipedrive, and Zapier - Automated ticket triage, classification, and routing - AI conversation summarization for CRM entries and agent handoffs - HIPAA-compliant security with role-based access, encryption, and audit logs - Secure API framework for custom integrations and real-time automation workflows
Starts at $499/month; custom enterprise plans available. No free tier. Annual billing offered with priority support and advanced features.