BOTfriends X is an enterprise conversational AI platform developed by BOTfriends GmbH, headquartered in Würzburg and Munich, Germany. It enables companies to build, manage, and scale AI agents for voice, chat, SMS, and email without programming knowledge, using a no-code drag-and-drop interface. The platform is designed for organizations with high volumes of customer service interactions. It automates 60 to 80 percent of standard customer inquiries across all channels, operating 24/7 in more than 120 languages. AI phone agents answer calls in natural language and resolve issues end-to-end, while chat agents handle web, app, and messenger conversations and escalate complex cases to human agents without channel switching. BOTfriends X offers broad integration coverage, connecting to CRM, ERP, and payment systems including Salesforce, SAP, HubSpot, Zendesk, Genesys, Avaya, Twilio, WhatsApp, Facebook Messenger, Microsoft Teams, and others. AI workflow nodes link service channels with backend systems for end-to-end process automation. Enterprises can ingest knowledge from Help Center URLs or PDF documents to populate the agent knowledge base automatically. The platform is GDPR-compliant, hosted in the EU, and uses HTTPS and AES-256-bit encryption with role-based access controls. Clients include ROLLER, TUI Cruises, and Villeroy & Boch. BOTfriends GmbH was co-founded by Michelle Skodowski, Kevin Dees, Daniel Rösch, and Tobias Gansler. Key features: - No-code drag-and-drop bot builder for chat, voice, and phone agents - Multi-channel deployment: web chat, phone, WhatsApp, SMS, email, and messenger platforms - Automatic knowledge-base ingestion from URLs or PDF documents - Support for 120+ languages with 24/7 automated resolution - AI workflow automation connecting CRM, ERP, and payment systems - Human handover with seamless escalation and no channel switching - GDPR-compliant EU hosting with AES-256-bit encryption and role-based access - Real-time analytics and performance management dashboard
Starts at €2,490/month (platform license with defined feature set and interaction volume; hybrid monthly or annual billing)