Cognigy (now branded NiCE Cognigy after acquisition) is an enterprise-grade conversational AI platform used by large organizations to automate inbound customer service across voice, chat, SMS, IVR, WhatsApp, Teams, and 25+ other channels. It combines intent recognition, generative AI, knowledge base search, and human escalation workflows. The platform handles tens of thousands of concurrent sessions and carries certifications including ISO 27001, SOC 2 Type II, PCI DSS, and HIPAA. It integrates natively with CCaaS providers such as Amazon Connect, Genesys, 8x8, and Avaya. Key features: - Omnichannel automation across voice, chat, SMS, IVR, WhatsApp, and 25+ channels - Generative AI-powered responses grounded in enterprise knowledge bases - 100+ prebuilt integrations and extensible marketplace for custom connectors - Native CCaaS integrations: Amazon Connect, Genesys, 8x8, Avaya - Agent Copilot for real-time human-agent assist during live interactions - Enterprise security: ISO 27001, SOC 2 Type II, PCI DSS, HIPAA, GDPR, BSI C5
Custom enterprise pricing only. No public price list or free trial. Most contracts start above $300,000/year; average reported around $115,000/year depending on volume and configuration.