CozyUp is an AI-powered guest experience platform built for short-term rental (STR) hosts and property managers. It provides a branded, no-download-required guest web app that activates automatically after a booking is confirmed. Guests use it to complete check-in forms, pay deposits, pass inspections, and access arrival instructions, all before they arrive. The platform's core revenue feature is an integrated upsell storefront. Hosts create a property store offering add-ons such as early check-in, late checkout, additional linen, partner services, and custom amenities. CozyUp reports an average revenue increase of 23% for active hosts. The commission model charges 7% to the host and 7% to the guest (guest-side capped at $4.99), with no fixed monthly fees. Alvin, CozyUp's built-in AI assistant, handles guest questions 24/7 in over 120 languages, resolving over 90% of inquiries autonomously and only escalating to the host when necessary. This reduces manual messaging time significantly. CozyUp integrates with 16 channel managers and property management systems, including a direct Airbnb connection, and is listed in the marketplaces of major platforms like Hostaway and Guesty. CozyUp held a product launch event called Check-In 2025 in which it unveiled its Guest App, the Alvin AI assistant, and an updated Shop 2.0. The company is incorporated as Cozy Up Solutions Inc. and targets individual Airbnb hosts through to professional property managers looking to automate guest operations and grow ancillary revenue. Key features: - No-download guest web app for check-in, deposits, inspections, and arrival instructions - AI assistant Alvin handles 90%+ of guest questions in 120+ languages, 24/7 - Integrated upsell storefront for early check-in, late checkout, and custom add-ons - Commission-only pricing: 7% host + 7% guest (guest capped at $4.99), no fixed monthly fee - Integrations with 16+ channel managers and PMSs including Hostaway, Guesty, and direct Airbnb - Automatic translations in 8+ languages for store and communications - Order validation and minimum lead-time controls per product to avoid last-minute requests - Real-time notifications and performance analytics dashboard for hosts
Commission-based: 7% charged to the host + 7% charged to the guest per sale (guest-side capped at $4.99). No fixed monthly fees.