Decagon builds AI agents that autonomously resolve customer support tickets across chat, email, voice, and SMS. Its proprietary Agent Operating Procedures (AOPs) let non-technical teams define complex support workflows in plain language rather than coded decision trees. Decagon Voice 2.0 supports inbound and outbound calls with sub-second latency. The platform targets large enterprises with high ticket volumes and does not include a native helpdesk, requiring integration with tools like Zendesk or Salesforce Service Cloud. Key features: - Agent Operating Procedures (AOPs): plain-language workflow definitions without coding - Omnichannel support across voice, chat, email, SMS, and custom channels from one platform - Decagon Voice 2.0 with sub-second latency, interruption handling, and branded caller IDs - Always-on quality assurance and continuous AI agent performance monitoring - Integrates with existing helpdesks (Zendesk, Salesforce Service Cloud, etc.) - Per-conversation and per-resolution billing models for enterprise scale
Annual platform fee ~$50,000 plus per-conversation (~$0.99) or per-resolution (~$0.50) pricing. Custom-quoted. Typically requires $400,000+ annual contracts. No self-serve or SMB tier.