Duckie is an AI-powered customer support agent built specifically for technical B2B SaaS companies. Founded in 2023 by Joel Ritossa and Valerie Li and backed by Y Combinator (W24 cohort), Duckie is designed to go beyond simple FAQ answering by fully resolving complex technical support tickets without human intervention. The platform operates in two modes: an AI Support Agent that automatically responds to and resolves incoming tickets, and an AI Support Copilot that assists human support agents by surfacing relevant knowledge and suggesting responses. The agent connects to 30+ knowledge sources including GitHub issues, code repositories, Confluence, Jira, Sentry, Slack history, and past resolved tickets to generate accurate, context-aware resolutions. Duckie takes real actions rather than just generating text responses. It can process refunds, update order statuses, file bug reports, and sync data across the tech stack. It also writes back to documentation to keep the knowledge base current as new issues are resolved. The platform uses an agentic framework to handle complex, multi-layered issues by understanding context across sources. Duckie deploys into tools teams already use: Slack, Discord, Zendesk, Intercom, and as a website widget. It targets technical support teams handling developer tools and complex SaaS products, where generic chatbots fall short. Reported metrics include up to 80% reduction in resolution time and a 71% ticket deflection rate. Key features: - Autonomous ticket resolution without human intervention (AI Support Agent mode) - AI Support Copilot mode for augmenting human agents with instant knowledge retrieval - Connects to 30+ knowledge sources: GitHub, Jira, Confluence, Sentry, Slack, past tickets - Takes real actions: refunds, bug reports, order status updates, tech stack sync - Deploys in Slack, Discord, Zendesk, Intercom, and website widget - Memory of past ticket resolutions applied to new similar inquiries - Automatic documentation updates as new issues are resolved - Advanced agentic framework for complex, multi-step technical issues
Plans range from approximately $725 to $3,500 per month (billed yearly), scaled by message volume and feature tier. Free trial available.