Echo AI is a generative AI-native conversation intelligence platform developed by Calabrio, a recognized leader in workforce performance solutions. This sophisticated technology is specifically designed to analyze customer conversations across various channels such as calls, tickets, surveys, and reviews. By transforming these interactions into actionable insights, Echo AI plays a pivotal role in driving growth and enhancing customer experiences. Echo AI encompasses a wide range of features that facilitate detailed analysis, automated quality management, and insightful performance enhancement. Below is an overview of the exact features offered by Echo AI: Echo AI can be utilized in various scenarios to enhance the efficiency of contact centers and improve customer interactions. Some notable use cases include: To get started with Echo AI by Calabrio, interested users can explore options such as contacting Calabrio for a demonstration or trial, or visiting their official website for more information. Detailed documentation and resources may also be available, providing insights into the setup and integration of Echo AI within existing systems.Features
Feature
Description
Comprehensive Analysis
Integrates and analyzes customer interactions across multiple channels to provide a complete view of conversations.
Large Language Models (LLMs)
Utilizes advanced LLMs to process large volumes of data, generating context-rich insights for improved customer retention and efficiency.
Automated Quality Management
Provides fully customizable quality management solutions with automated scoring of agent and bot performance.
Insight Generation
Identifies key opportunities, trends, and risks quickly, allowing businesses to respond promptly.
Enhanced Customer Experience
Improves agent performance and satisfaction through real-time insights into customer inquiries.
Integration with Calabrio’s Suite
Seamlessly connects with Calabrio’s workforce performance suite to enhance overall customer experience management.
Use cases
How to get started
The pricing for the AI agent "Echo" from Calabrio is not available.Pricing Information for Echo AI by Calabrio