Gander AI is an advanced AI agent developed by Gander, specifically designed to transform customer service processes for airlines and various other industries. Utilizing generative AI capabilities, Gander AI provides personalized, efficient, and automated customer support. This not only enhances the overall customer experience but also significantly reduces response times and operational costs.
Features
Gander AI encompasses a wide array of features tailored to improve customer engagement and service efficiency. Below is an overview of the key features:
| Feature | Description |
|---|---|
| AI-Powered Engagement | Utilizes GenAI to proactively reach out to customers affected by disruptions, providing them with rebooking options, meal access, and accommodation details. |
| Automated Customer Service | Automates the entire customer service journey, from the first contact to the handling of compensation claims. |
| Personalized Assistance | Features context awareness to tailor responses based on the specific situation of each customer. |
| Integration Capabilities | Seamlessly integrates with popular Passenger Service Systems (PSS) and data handling systems for easier implementation. |
| Regulatory Compliance | Ensures compliance with global regulations, including EU261, Canada APPR, USA DOT, and Brazil CPC. |
| Fraud Detection | Identifies potentially fraudulent requests, allowing airlines to prioritize legitimate customer needs. |
| Customization | Features a modular design that allows airlines to select and customize the modules they require. |
| Insurance Coverage | Highlights customer eligibility for credit card or travel insurance coverage to deflect claims as necessary. |
| Analytics and Reporting | Offers a centralized console for onboarding stores, creating channels, and accessing 360-degree analytics and real-time feedback. |
| Implementation Support | Provides certified implementation partners for efficient integration and deployment of the AI solution. |
Use cases
Gander AI can be utilized in various scenarios to enhance customer service experiences:
- Flight Disruptions: Airlines can use Gander AI to automatically notify and assist customers during flight delays or cancellations, minimizing their frustration and improving service recovery.
- Customer Claims Handling: The AI agent can manage compensation claims from initial inquiry to resolution, streamlining the process and reducing the workload on human agents.
- Insurance Claim Assistance: Gander AI can inform customers about their travel insurance coverage, directing them appropriately based on the nature of their claims, thus optimizing the claims process.
- Fraud Prevention: The AI can analyze claims to flag potential fraudulent requests, ensuring that legitimate customer concerns are prioritized.
- Analytics and Reporting: Airlines can leverage Gander AI’s analytics capabilities to gain insights into customer interactions, helping them make informed decisions to improve service delivery.
How to get started
To begin utilizing Gander AI, interested parties can reach out for more information on deployment options, integration processes, and available support. Gander provides access to certified implementation partners who can facilitate the integration of Gander AI into existing systems, ensuring a smooth transition and effective utilization of the platform.
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<h2>Gander Pricing</h2>
<p>The pricing for Gander is structured into several plans to accommodate different needs:</p>
<ul>
<li><strong>Basic Plan</strong>: $59.00 per year</li>
<li><strong>Growth Plan</strong>: $249.00 per month</li>
<li><strong>Free Plan</strong>: Available with limited features</li>
</ul>
<p>No specific pricing details were found for the Enterprise or Professional Custom plans.</p>