Gander (usegander.com) is a New York-based AI startup founded in 2024 and part of Y Combinator's Fall 2024 batch. The company is building an automation system specifically for global aviation, targeting the estimated $80 billion airlines spend annually on customer service. Its focus is on the most complex, regulated, and expensive support workflows: handling passenger disruptions such as flight cancellations, delays, and missed connections. Gander offers two main products. Gander Forms is a white-labeled AI forms experience (or API) that sits on top of an airline's existing claims process, enabling passengers to submit and receive reimbursement for food, transportation, hotel stays, and baggage delay or damage expenses according to airline policy and applicable regulations. Gander Voice is a generative AI voice agent that proactively calls disrupted passengers to review alternative flight options and answer questions, reducing inbound call volume. The company was co-founded by Arjan Guglani and Andrew Dixon, who drew on prior experience at United Airlines, American Airlines, and aviation software investing at Insight Partners. At the time of its YC launch, Gander was working with its first airline customer and reported a pipeline of carriers collectively flying over 100 million passengers annually. Gander is positioned for enterprise airline sales rather than individual consumers. Its differentiation lies in handling the specific compliance and operational complexity of airline disruption management, rather than providing a generic customer service chatbot. Pricing is not publicly disclosed and is expected to be negotiated on a per-airline basis. Key features: - Gander Forms: white-labeled AI compensation and reimbursement claims processing for airlines - Gander Voice: proactive outbound GenAI voice agent that calls disrupted passengers with rebooking options - API integration layer on top of existing airline claims and customer service infrastructure - Handles regulated reimbursement categories: food, transportation, hotel, baggage delay and damage - Configurable workflows aligned to individual airline policies and brand voice - Targets back-office automation for high-volume disruption events (cancellations, delays) - Enterprise airline sales model with pipeline covering 100M+ passengers
Gander Pricing The pricing for Gander is structured into several plans to accommodate different needs: Basic Plan : $59.00 per year Growth Plan : $249.00 per month Free Plan : Available with limited features No specific pricing details were found for the Enterprise or Professional Custom plans.