Gander AI is an advanced AI agent developed by Gander, specifically designed to transform customer service processes for airlines and various other industries. Utilizing generative AI capabilities, Gander AI provides personalized, efficient, and automated customer support. This not only enhances the overall customer experience but also significantly reduces response times and operational costs. Gander AI encompasses a wide array of features tailored to improve customer engagement and service efficiency. Below is an overview of the key features: Gander AI can be utilized in various scenarios to enhance customer service experiences: To begin utilizing Gander AI, interested parties can reach out for more information on deployment options, integration processes, and available support. Gander provides access to certified implementation partners who can facilitate the integration of Gander AI into existing systems, ensuring a smooth transition and effective utilization of the platform.Features
Feature
Description
AI-Powered Engagement
Utilizes GenAI to proactively reach out to customers affected by disruptions, providing them with rebooking options, meal access, and accommodation details.
Automated Customer Service
Automates the entire customer service journey, from the first contact to the handling of compensation claims.
Personalized Assistance
Features context awareness to tailor responses based on the specific situation of each customer.
Integration Capabilities
Seamlessly integrates with popular Passenger Service Systems (PSS) and data handling systems for easier implementation.
Regulatory Compliance
Ensures compliance with global regulations, including EU261, Canada APPR, USA DOT, and Brazil CPC.
Fraud Detection
Identifies potentially fraudulent requests, allowing airlines to prioritize legitimate customer needs.
Customization
Features a modular design that allows airlines to select and customize the modules they require.
Insurance Coverage
Highlights customer eligibility for credit card or travel insurance coverage to deflect claims as necessary.
Analytics and Reporting
Offers a centralized console for onboarding stores, creating channels, and accessing 360-degree analytics and real-time feedback.
Implementation Support
Provides certified implementation partners for efficient integration and deployment of the AI solution.
Use cases
How to get started
The pricing for Gander is structured into several plans to accommodate different needs: No specific pricing details were found for the Enterprise or Professional Custom plans.Gander Pricing