Gradient Labs builds specialized AI agents that automate customer operations in financial services, including disputes, KYC, onboarding, collections, lending, insurance claims, and customer service. The platform operates across email, text, and voice channels and comes pre-configured with 20+ compliance guardrails for global financial regulations. It integrates with existing financial systems via API or CSV and is SOC 2 Type 2 certified. The company raised $26M and reports 80-90% automation resolution rates with 98% CSAT scores for clients including Zego, Pockit, and Plum. Key features: - Specialized AI agents for disputes, KYC, onboarding, collections, and insurance claims - Multi-channel support: email, text, and voice - 20+ compliance guardrails per interaction for global financial regulations - SOC 2 Type 2 certification and enterprise-grade security - Integration with existing financial systems via API or CSV upload - Outcomes-based pricing model with no upfront platform fees
Outcomes-based pricing (pay per resolved query). Specific per-resolution rates not public; contact required.