Hexa is an AI-powered voice bot and cloud contact center agent developed by Haloocom, an Indian enterprise telecom software company. It is positioned as India's first multilingual AI voice bot and is designed to automate customer interactions across inbound and outbound voice channels without requiring DTMF (touch-tone) input from callers. The agent uses natural language processing and speech recognition to handle complex IVR trees, respond to customer queries, and perform tasks like appointment scheduling, order status checks, and lead qualification. It can convert text to audio in under 10 seconds and supports over 40 languages, with particular depth in major Indian regional languages including Hindi, Tamil, Telugu, Kannada, and Malayalam. Hexa is targeted at enterprise contact centers in verticals including banking, healthcare, e-commerce, real estate, logistics, insurance, and telecom. It automates up to 70% of inbound call handling, and Haloocom claims enterprises see a 60% cost reduction, 3x capacity increase, and 85% first-call resolution within 90 days of deployment. The platform integrates with WhatsApp, Telegram, Facebook Messenger, and major CRM systems, enabling omnichannel customer engagement. It also includes analytics features such as AI-powered call tracking, agent performance monitoring, and customer sentiment analysis. Hexa can be deployed as both an inbound and outbound voice bot, and IVR flows can reportedly be built in under 4 minutes. Key features: - Multilingual voice AI supporting 40+ languages including major Indian regional languages - No-DTMF conversational IVR with unlimited levels and sublevels - Automates up to 70% of inbound call handling - Outbound and inbound voice bot modes - Omnichannel integration with WhatsApp, Telegram, Facebook, and CRMs - AI-powered call tracking, disposition monitoring, and sentiment analysis - Text-to-speech conversion in under 10 seconds - Agent performance analytics and training identification
Not public; custom quote required. Plans include Haloo Professional, Haloo Business, and Haloo Enterprise tiers. Contact enquiry@haloocom.com for pricing.