Kay.ai is a San Francisco-based company founded in 2023 by Vishal Rohra and Achyut Joshi, machine learning engineers with backgrounds at Microsoft, Twitter, Amazon, and Relyance AI. The company builds autonomous AI agents purpose-built for insurance back-office operations, targeting brokerages and agencies that spend the majority of their staff time on repetitive paperwork rather than client work. In May 2026, Kay.ai launched what it describes as the first fully autonomous AI agent for insurance back-office operations. Unlike earlier AI tools that assist humans, Kay operates end-to-end inside the systems brokerages already use, including Agency Management Systems (AMS) and carrier portals, without requiring APIs, new software installs, or workflow changes from staff. The agent logs into existing portals, fills forms, reads documents (emails, PDFs), and updates AMS records the same way a human employee would, but runs 24x7. The onboarding process converts an agency's existing Standard Operating Procedures into 'Agent Operating Procedures' (AOPs), teaching the AI to perform tasks precisely as the agency specifies. Supported workflows include issuing certificates of insurance (COIs), endorsement checking, renewal reshops, policy checking, ACORD generation, carrier document uploads, and AMS data upkeep. Kay.ai has achieved SOC 2 compliance and provides full audit logs of every action the agent takes. Kay.ai raised a $3 million seed round in March 2025 led by Wing VC, with participation from South Park Commons and 101 Weston Labs. By mid-2026 the agent was live at multiple US brokerages including JMG Insurance Corp, Johnson Insurance, and Elliott Insurance Group. The company positions its product as a direct replacement for offshore back-office labor, claiming up to 80% cost savings and 90% reduction in turnaround times for automatable tasks. Key features: - Fully autonomous end-to-end workflow execution inside existing AMS and carrier portal systems without new APIs or software - Certificates of insurance (COI) issuance and management - Renewal reshops and endorsement checking across commercial and personal lines - ACORD generation and carrier document upload with AMS data synchronization - Agent Operating Procedures (AOPs) onboarding converts agency SOPs into AI instructions - SOC 2 compliant with full audit logs of every agent action - Runs 24x7, replacing offshore back-office labor for routine servicing tasks - Email-driven task initiation: staff assign work via email and the agent executes autonomously
Kay AI Pricing The pricing for Kay AI is not available.