Outverse is an advanced AI agent designed to transform the way businesses handle customer support and community engagement. Built specifically for regulated industries, complex software products, and high-volume ticket teams, Outverse leverages cutting-edge AI technology to automate and enhance support processes, ensuring seamless and personalized interactions with customers.
Features
The Outverse AI agent includes several key features specifically designed to improve customer support efficiency and enhance user experience. Below is an overview of its main functionalities:
| Feature | Description |
|---|---|
| Customer-Facing AI Agents | Autonomously resolve a significant portion of customer queries, improving response times and reducing human workload. |
| Custom Actions | Perform actions like billing and subscription changes on behalf of customers to minimize manual intervention. |
| Internal Copilot | Provides real-time assistance to support teams for navigating complex issues. |
| Custom Workflows and Automations | Allows creation of tailored support workflows to meet specific business needs. |
| Unified Context | Integrates context from multiple sources for improved efficiency and reduced context-switching. |
Use Cases
The Outverse AI agent can be utilized in various scenarios to enhance customer support and community engagement:
- Reducing Handling Time: Outverse automates routine tasks and provides instant responses to common inquiries, significantly reducing the time spent on handling complex customer tickets.
- Deflecting Support Queries: By deflecting up to 80% of support queries, Outverse allows support agents to concentrate on high-priority issues, improving overall efficiency.
- Customer Self-Service: Customers can perform actions like billing and subscription changes through AI, enhancing their overall experience and reducing the need for human intervention.
- Scaling Support Teams: Outverse enables businesses to scale their customer support operations effectively without the necessity of increasing headcount, making it an optimal solution for growing companies.
How to get started
To begin utilizing Outverse, businesses can explore the subscription-based model that offers tiered pricing and feature sets for predictable costs and scalable solutions. Outverse can be integrated seamlessly with existing systems through robust API access, allowing for further customization and integration with workplace essentials like Slack and Figma.
For more information, you can:
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<h2>Outverse AI Agent Pricing</h2>
<p>Pricing information for Outverse's AI agent is not available.</p>