Outverse is a UK-based AI platform founded in 2021 by Kyran Schmidt, Ollie Steadman, and Jeylani Jeylani. It positions itself as the operating system for enterprise service AI, providing a governed layer to deploy AI agents across complex, multi-step service workflows. The platform is specifically designed for regulated industries, complex software products, and high-volume support teams that must maintain strict compliance while managing large numbers of customer inquiries. The core offering is an AI agent that can autonomously resolve up to 80% of complex support tickets without human intervention. These agents handle end-to-end workflows including collecting customer information, checking account statuses, processing refunds, and taking actions across connected systems. The platform also provides internal copilots and customizable playbooks that help human support agents handle cases requiring escalation. Outverse supports multi-channel deployment across email, chat, voice, and API, and integrates with major platforms including Zendesk, Salesforce, HubSpot, Slack, and Stripe. A dedicated voice product allows agents to verify identity, retrieve account data, apply policy logic, and take action all within a single phone call, handling natural interruptions and fluid conversation. On the security and compliance front, Outverse holds SOC 2 and ISO 27001 certifications, offers data encryption at rest and in transit, and provides custom policy and compliance guardrails suited for regulated industries such as financial services and healthcare. The company raised $7 million across two funding rounds with investors including Atomico and Notion Capital, and was recognized in the 2025 Startups 100 index. Key features: - Autonomous ticket resolution: AI agents resolve up to 80% of complex support tickets end-to-end - Multi-channel deployment: email, chat, voice, and API - Voice AI agent that handles identity verification, account lookups, and policy-driven actions in a single call - Customizable playbooks and SOPs to define agent behavior and compliance guardrails - Integrations with Zendesk, Salesforce, HubSpot, Slack, and Stripe - SOC 2 and ISO 27001 compliance with encryption at rest and in transit - Internal copilots to assist human support agents on escalated cases - Triage and escalation logic based on predefined customer intent policies
Not public. Custom enterprise pricing available on request.