Parloa is an AI Agent Management Platform (AMP) built for mid-to-large enterprises, providing the full lifecycle for contact center AI agents: design, test, scale, and optimize. Agents handle customer conversations across phone, chat, and messaging in multiple languages (97% translation accuracy claimed). The platform includes simulation-based QA, real-time monitoring, versioning, a Transcripts API, and integrations with CRM and backend systems. In January 2026, Parloa raised $350 million at a $3 billion valuation, tripling its valuation in 8 months. Key features: - End-to-end agent lifecycle management: design, test, deploy, monitor, optimize - Multilingual voice and chat automation with 97% translation accuracy - Simulation-based QA for agent validation before production deployment - Transcripts API providing anonymized transcripts and AI-generated summaries - Real-time monitoring, versioning, and human escalation controls - Security certifications: ISO 27001, SOC 2 Type 1 and 2, HIPAA, PCI DSS
Custom enterprise pricing only. No public price list. Typical contracts exceed $300,000/year with average reported at $350,000+/year.