PerfectBot is an advanced AI agent specifically designed to enhance e-commerce customer service by automating a significant portion of customer service tickets. Founded in 2017, PerfectBot has evolved to become a leading solution for DTC (Direct-to-Consumer) brands, integrating seamlessly with the Gorgias help desk to provide human-quality AI support. This makes it particularly useful for businesses looking to improve efficiency and customer satisfaction while managing the high volume of inquiries typical in e-commerce environments.
Features
PerfectBot offers a suite of features tailored for e-commerce customer service, focusing on automation, multilingual support, and seamless integration with existing systems. Below is an overview of its key features:
| Feature | Description |
|---|---|
| Human-Quality AI Agent | Mimics human conversations, ensuring accurate and relevant responses to customer inquiries. |
| Native Integration with Gorgias | Enhances Gorgias help desk features with advanced automation, including smooth handovers and activity tagging. |
| Multilingual Support | Supports multiple languages, catering to a diverse global customer base. |
| Multiple Knowledge Sources | Utilizes various sources including Shopify product details and past customer tickets for accurate information delivery. |
| Smart Handover Scenarios | Transfers complex queries to human agents, ensuring proper issue resolution. |
| Built-in Optimization Tools | Includes tools for updating and improving the bot’s knowledge base regularly. |
| 24/7 Continuous Customer Service | Operates around the clock, automating responses to customer queries at all times. |
Use Cases
PerfectBot can be utilized in various scenarios within the e-commerce landscape. Here are some examples:
- Customer Service Automation: PerfectBot automates responses to common customer service requests, allowing human agents to focus on more complex issues, ultimately increasing efficiency.
- Enhancing E-commerce Operations: By providing accurate information based on the brand's policies and content, PerfectBot improves operational efficiency and customer satisfaction.
- Handling Spikes in Traffic: During periods of increased traffic, such as holidays or sales events, PerfectBot can manage a higher volume of inquiries, alleviating pressure on human agents.
How to get started
To begin using PerfectBot, interested users can explore a 30-day free trial that includes full onboarding support. After the trial period, the service is priced at $99 per month. For access, users can visit the official website where they can sign up for the trial or reach out for further information. PerfectBot operates as a closed-source solution, ensuring the proprietary technology remains secure.
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<p>The pricing for PerfectBot is structured based on monthly subscription plans, with additional charges for exceeding conversation limits.</p>
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<li><strong>Free Trial</strong>: 30 days, no credit card required</li>
<li><strong>Grow Plan</strong>: $99/month, up to 1000 conversations, then $0.20 per extra conversation</li>
<li><strong>Expand Plan</strong>: $199/month, up to 2000 conversations, then $0.20 per extra conversation</li>
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