PerfectBot is an advanced AI agent specifically designed to enhance e-commerce customer service by automating a significant portion of customer service tickets. Founded in 2017, PerfectBot has evolved to become a leading solution for DTC (Direct-to-Consumer) brands, integrating seamlessly with the Gorgias help desk to provide human-quality AI support. This makes it particularly useful for businesses looking to improve efficiency and customer satisfaction while managing the high volume of inquiries typical in e-commerce environments. PerfectBot offers a suite of features tailored for e-commerce customer service, focusing on automation, multilingual support, and seamless integration with existing systems. Below is an overview of its key features: PerfectBot can be utilized in various scenarios within the e-commerce landscape. Here are some examples: To begin using PerfectBot, interested users can explore a 30-day free trial that includes full onboarding support. After the trial period, the service is priced at $99 per month. For access, users can visit the official website where they can sign up for the trial or reach out for further information. PerfectBot operates as a closed-source solution, ensuring the proprietary technology remains secure.Features
Feature
Description
Human-Quality AI Agent
Mimics human conversations, ensuring accurate and relevant responses to customer inquiries.
Native Integration with Gorgias
Enhances Gorgias help desk features with advanced automation, including smooth handovers and activity tagging.
Multilingual Support
Supports multiple languages, catering to a diverse global customer base.
Multiple Knowledge Sources
Utilizes various sources including Shopify product details and past customer tickets for accurate information delivery.
Smart Handover Scenarios
Transfers complex queries to human agents, ensuring proper issue resolution.
Built-in Optimization Tools
Includes tools for updating and improving the bot’s knowledge base regularly.
24/7 Continuous Customer Service
Operates around the clock, automating responses to customer queries at all times.
Use Cases
How to get started
The pricing for PerfectBot is structured based on monthly subscription plans, with additional charges for exceeding conversation limits.