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PerfectBot

PerfectBot

Task automation agent by PerfectBot

Transform your e-commerce customer service with PerfectBot, the advanced AI agent that automates inquiries, enhances efficiency, and delivers human-quality support around the clock.

Customer serviceConsumerClosed source
perfectbot.ai

PerfectBot is an advanced AI agent specifically designed to enhance e-commerce customer service by automating a significant portion of customer service tickets. Founded in 2017, PerfectBot has evolved to become a leading solution for DTC (Direct-to-Consumer) brands, integrating seamlessly with the Gorgias help desk to provide human-quality AI support. This makes it particularly useful for businesses looking to improve efficiency and customer satisfaction while managing the high volume of inquiries typical in e-commerce environments.

Features

PerfectBot offers a suite of features tailored for e-commerce customer service, focusing on automation, multilingual support, and seamless integration with existing systems. Below is an overview of its key features:

Feature Description
Human-Quality AI Agent Mimics human conversations, ensuring accurate and relevant responses to customer inquiries.
Native Integration with Gorgias Enhances Gorgias help desk features with advanced automation, including smooth handovers and activity tagging.
Multilingual Support Supports multiple languages, catering to a diverse global customer base.
Multiple Knowledge Sources Utilizes various sources including Shopify product details and past customer tickets for accurate information delivery.
Smart Handover Scenarios Transfers complex queries to human agents, ensuring proper issue resolution.
Built-in Optimization Tools Includes tools for updating and improving the bot’s knowledge base regularly.
24/7 Continuous Customer Service Operates around the clock, automating responses to customer queries at all times.

Use Cases

PerfectBot can be utilized in various scenarios within the e-commerce landscape. Here are some examples:

  • Customer Service Automation: PerfectBot automates responses to common customer service requests, allowing human agents to focus on more complex issues, ultimately increasing efficiency.
  • Enhancing E-commerce Operations: By providing accurate information based on the brand's policies and content, PerfectBot improves operational efficiency and customer satisfaction.
  • Handling Spikes in Traffic: During periods of increased traffic, such as holidays or sales events, PerfectBot can manage a higher volume of inquiries, alleviating pressure on human agents.

How to get started

To begin using PerfectBot, interested users can explore a 30-day free trial that includes full onboarding support. After the trial period, the service is priced at $99 per month. For access, users can visit the official website where they can sign up for the trial or reach out for further information. PerfectBot operates as a closed-source solution, ensuring the proprietary technology remains secure.

The pricing for PerfectBot is structured based on monthly subscription plans, with additional charges for exceeding conversation limits.

  • Free Trial: 30 days, no credit card required
  • Grow Plan: $99/month, up to 1000 conversations, then $0.20 per extra conversation
  • Expand Plan: $199/month, up to 2000 conversations, then $0.20 per extra conversation