Phonely AI is a Y Combinator-backed (S24) voice AI platform founded in 2023 by Will Bodewes and Nisal Ranasinghe, originating from an AI research group at the University of Melbourne before relocating to San Francisco. The platform enables businesses to deploy AI phone agents that answer inbound and outbound calls, book appointments, qualify leads, update CRMs, and handle customer inquiries without human intervention. The platform supports over 100 languages with automatic language detection and mid-call switching, offers voice cloning, and can handle more than one million concurrent calls with low latency. Every call is recorded, transcribed, and summarized with AI-driven insights. Businesses can configure agents via templates for use cases including scheduling, lead qualification, customer support, and outbound campaigns. Phonely integrates with external tools via webhooks, supporting real-time actions against CRMs, EHR systems, Google Calendar, Zapier, SMS, and email during live calls. The platform is built with SOC 2, HIPAA, and GDPR compliance baked in, including support for Business Associate Agreements for healthcare customers, encrypted call data, and certified AI governance frameworks. In April 2026, Phonely raised a $16M Series A led by Base10 Partners, with participation from Y Combinator and enterprise customers Etech Global Services, TSA Group, and Engage CX, bringing total funding to $19M at a reported $100M valuation. Engage CX attributed over $10M in insurance policy sales in the first four months of 2026 to Phonely. One customer processes 60,000 calls per day; another replaced 350 human agents in a single month. Pricing is usage-based with a free tier (300 included minutes) and paid plans starting around $35/month for small businesses, scaling to enterprise custom pricing. The company positions its rates as roughly half the cost of competing voice AI platforms. Key features: - 24/7 AI voice agents for inbound and outbound calls with human-like turn-taking - Support for 100+ languages with automatic detection and mid-call language switching - Real-time CRM updates, appointment booking, and EHR integration via webhooks during live calls - Voice cloning and 1,000+ voice options for brand-consistent agent personas - Full call recording, transcription, and AI-generated summaries with analytics - HIPAA, SOC 2, and GDPR compliance with Business Associate Agreement support - Scales to 1M+ concurrent calls; usage-based pricing starting with a free tier - Multi-channel support: voice, SMS, and chat from a single platform
Free plan (300 minutes included); Starter ~$35/month; Professional ~$100/month; Business ~$500/month; Enterprise custom. Usage-based per-minute rates (~$0.05-$0.10/min) available.