Regal is a New York-based AI voice agent platform founded in 2020, led by CEO Alex Levin, and backed by $83M in total funding (including a $40M round in October 2024 led by Emergence Capital). The platform is purpose-built for enterprise contact centers that need to automate high-volume, structured phone interactions without replacing their existing CRM and telephony stack. The AI Phone Agent handles both inbound and outbound calls using generative AI to conduct natural conversations, understand customer intent, take action via integrated systems, and escalate to a human agent when the situation requires it. Agents are context-aware: they draw on CRM data, internal knowledge bases, and workflow state to personalize each call before, during, and after the interaction. The platform supports 30+ languages and can handle up to 50 simultaneous calls with unlimited scaling capacity. Regal targets industries with high call volumes and structured workflows: insurance, financial services, healthcare, local home services, and education. Typical use cases include appointment scheduling, lead qualification, payment reminders, FAQ handling, and post-care follow-up. The platform integrates with Salesforce, HubSpot, and other CRMs via native connectors and APIs, so deployment does not require replacing existing contact center infrastructure. The platform includes a no-code Journey Builder for designing multi-step, cross-channel sequences triggered by customer actions (form submissions, missed payments, abandoned carts). By end of 2025, Regal's customers had collectively handled 350 million calls, executed 570 million agentic workflows, and driven $8 billion in revenue through the platform. Reported containment rates reach as high as 97% for qualifying deployments. Key features: - Generative AI voice conversations with natural turn-taking and intent detection - Simultaneous handling of up to 50 calls with unlimited scale - Seamless escalation to human agents with full conversation context transferred - 30+ language support with native fluency - No-code Journey Builder for multi-step, cross-channel outreach sequences - Native CRM integrations (Salesforce, HubSpot) and API connectors to existing contact center tools - TCPA-compliant outbound calling with customer data-driven personalization - Unified AI + human agent platform with shared reporting and contact profiles
Quote-based enterprise pricing; no public tiers. Regal has published a benchmark of approximately $0.20/min for AI agent talktime versus ~$18/hr for a human agent.