ResponseCX is an AI-powered customer experience platform built by Stateset, designed specifically for direct-to-consumer (DTC) ecommerce brands running on Shopify. It deploys autonomous AI agents that handle the full lifecycle of common support tickets — order modifications, subscription changes, returns, replacements, and warranty inquiries — without requiring human intervention. The platform is built on a multi-layered agent framework that combines a brand knowledge base, tone-of-voice attributes, configurable rules, memory, example interactions, and action integrations. This allows the AI to respond in a brand-consistent way while actually executing real actions inside connected systems such as Shopify, Recharge, Stay.ai, and Loop Returns. ResponseCX integrates natively with 40+ tools including Gorgias, Zendesk, ShipStation, and Happy Returns. It uses secure MCP data bridges to pull live order, subscription, and loyalty data into every conversation, enabling personalized and contextually accurate responses. All automations — refunds, cancellations, escalations — are logged with audit trails for review. The product targets DTC brands seeking to reduce support overhead. Stateset claims AI resolution rates of approximately 90% for common ticket types such as 'where is my order,' returns, and warranty queries, with potential support cost reductions of up to 84%. It is available as a Shopify App Store listing and as a standalone platform via stateset.io. Key features: - Autonomous ticket resolution for order status, returns, and subscription changes - Native Shopify integration with live order and subscription data access - 40+ integrations including Gorgias, Zendesk, Recharge, Loop Returns, ShipStation, and Happy Returns - Multi-layered agent framework: knowledge base, brand tone, rules, memory, examples, and actions - Configurable playbooks for refunds, replacements, cancellations, and escalations with audit trails - Omnichannel support across chat, email, and SMS - MCP data bridges for pulling real-time customer context into every conversation - Available as a Shopify App Store app for easy merchant onboarding
Not public (pricing page exists at app.stateset.io/pricing; tiers described as growing, scaling, and large-scale DTC brands, but specific dollar amounts not publicly listed in search results)