Siena AI is an advanced, autonomous customer experience (CX) tool designed to transform the way businesses interact with their customers. By seamlessly blending human empathy with cutting-edge AI technology, Siena AI provides a unique and personalized experience that enhances customer service in the commerce industry. Its innovative approach ensures that businesses can cater to customer needs effectively while maintaining a human-like touch in their interactions.
Features
Siena AI comes packed with a range of features that enable it to deliver empathic and efficient customer service. Below is a detailed overview of the features provided by Siena AI:
| Feature | Description |
|---|---|
| Empathic AI Technology | Simulates human-like interactions for accurate and immediate responses. |
| Omnichannel Support | Engages customers across SMS, WhatsApp, social media, and more. |
| Order Tracking and Management | Provides real-time shipping updates and order modification options. |
| Returns, Refunds, and Exchanges | Guides customers through the returns and exchanges process efficiently. |
| Integration with Existing Systems | Seamlessly integrates with platforms like Shopify and Gorgias. |
| Real-Time Knowledge Base | Accesses up-to-date information for accurate customer support. |
| AI-Powered Agent Assistance | Acts as an AI sidekick to assist human agents in crafting responses. |
Use cases
Siena AI can be utilized in various scenarios to enhance customer service and streamline operations:
- Customer Inquiry Resolution: Businesses can deploy Siena AI to handle common customer inquiries, allowing for instant responses and reducing wait times.
- Order Management: Customers can track their orders in real-time and make modifications as necessary, leading to increased satisfaction and fewer support tickets.
- Returns Processing: Siena AI can facilitate the returns process, guiding customers step-by-step and ensuring a hassle-free experience.
- Social Media Engagement: Brands can use Siena AI to maintain an active presence on social media platforms, engaging with customers and addressing concerns promptly.
- Agent Support: Human agents can leverage Siena AI as a tool to assist in managing complex customer interactions, improving response times and accuracy.
How to get started
To get started with Siena AI, businesses can explore available options such as signing up for a trial or contacting the sales team directly. Detailed information and additional resources can often be found on the official Siena AI website or through their GitHub repository, where developers can access integration documentation and support.
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Siena AI Pricing Plans
The following pricing plans are available for Siena AI services. Please note that these are pricing indications and may vary over time.
- Basic Plan: $50 per month (annual plan: $540, saving 10% off the monthly price) - Ideal for small businesses or startups.
- Professional Plan: $150 per month (annual plan: $1,620, reflecting a 10% discount for the yearly commitment) - Geared towards medium-sized businesses.
- Enterprise Plan: $300 per month (annual plan: $3,240, also offering a 10% discount for the annual payment) - Designed for large organizations.
Additionally, there is a platform fee of $500 per month for core functionalities.
Automation Pack starts at $0.90 per automated ticket, which scales according to ticket volume.
Pricing for personalized AI agents and a centralized dashboard is not available.