Siena AI is an AI customer service platform designed for direct-to-consumer ecommerce brands. It automates support across email, live chat, WhatsApp, SMS, and social media while matching the brand's voice and integrating with existing helpdesks like Gorgias and Zendesk. The platform is built around empathic AI that handles complex, multi-step customer queries end-to-end without human escalation for most interactions. It targets mid-market to enterprise DTC brands with significant support volume. Key features: - Automated ticket resolution across email, chat, WhatsApp, SMS, and social media - Brand voice matching: customizable tone and personality per merchant - Deep ecommerce integrations: Shopify, Gorgias, Zendesk, and order management systems - End-to-end handling of complex queries including returns, exchanges, and order tracking - Empathic response design trained on DTC-specific support patterns - Conversation analytics and resolution rate reporting
$750/month platform fee plus $0.90 per automated conversation. No free trial. Full pricing requires a sales demo.