Smith.ai provides always-on receptionist coverage for small and mid-sized businesses by combining AI automation with trained human agents. The service handles inbound calls, screens and qualifies leads, books appointments, and integrates with CRM systems and calendars. Two product lines exist: an AI Receptionist (AI-primary, lower cost) and Virtual Receptionists (human-primary, higher touch). All plans include a 30-day money-back guarantee. Key features: - 24/7 inbound call answering by AI or live human receptionists - Lead intake, qualification, and CRM integration - Appointment booking and calendar management - Bilingual receptionist support (English/Spanish) on higher plans - Custom call handling rules and advanced routing - Call recording and dedicated account manager on Pro plans
AI Receptionist from $95/month; Virtual Receptionist (human+AI hybrid) from $292.50/month for 30 calls, $532.50/month for 60 calls, $975/month for 120 calls; overage from $2.10-$2.40/call