Stylo Assist is a cutting-edge AI-powered solution designed to transform customer support operations by integrating seamlessly with Zendesk. This innovative tool is engineered to automate and optimize ticket responses, enhancing the efficiency and quality of customer service. Its advanced features cater to a variety of customer support needs, making it a powerful asset for businesses aiming to improve their customer interactions.
Features
Stylo Assist comes equipped with several specific features that enhance its functionality and effectiveness in customer support environments:
| Feature | Description |
|---|---|
| One-Click Resolution | Enables support teams to solve up to 70% of Tier 1 tickets instantly, significantly reducing the time agents spend on routine inquiries. |
| Multilingual Support | Offers advanced multilingual translation services, ensuring customer communications can be translated to and from any language. |
| Smart Response Generation | Automatically generates unique responses from internal and external Help Center resources, ensuring tailored solutions. |
| Tone Standardization | Maintains consistent communication standards across all interactions, configurable through brand-level settings. |
| Shopify Integration | Allows for automatic customer information retrieval, available with Growth and Professional plans. |
| Custom Reporting | Provides detailed performance analytics, offering insights into ticket resolution rates and response times. |
Use Cases
Stylo Assist can be utilized in various scenarios to enhance customer support efficiency:
- Customer Support Ticket Automation: Automates routine support tasks, allowing agents to concentrate on complex inquiries.
- Multilingual Customer Service: Ideal for global businesses, ensuring effective communication across language barriers.
- Help Center Content Utilization: Leverages existing knowledge bases to efficiently address customer queries.
- Agent Response Optimization: Assists agents by providing relevant resources and context for faster issue resolution.
- E-commerce Support Automation: Automates customer information retrieval in e-commerce settings through Shopify integration.
How to Get Started
To begin using Stylo Assist, interested businesses can take advantage of a 14-day free trial, which requires no credit card for registration. This allows users to experience the platform's capabilities firsthand before committing to a specific plan. Stylo Assist is compatible with various Zendesk plans, including Suite and Support Professional plans, ensuring a smooth integration into existing support infrastructures.
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Pricing for Stylo AI from Zendesk
The pricing for Stylo AI is structured on a per agent per month basis:
- $15 per agent per month