Thoughtly AI is a cutting-edge platform developed by Thoughtly that revolutionizes customer interactions through advanced AI voice agents. In an era where delivering exceptional customer service is paramount, Thoughtly AI automates customer calls, enhancing service, sales, and operational efficiency. The platform integrates seamlessly with existing CRM systems and advanced analytics, empowering businesses to streamline workflows and gain valuable insights into customer behavior.
Thoughtly AI provides a comprehensive solution for building AI voice agents capable of handling both inbound and outbound calls related to customer service, sales, and marketing. Designed to be intuitive and easy to use, it ensures accessibility even for companies without a technical background.
Key Features of Thoughtly AI
The features of Thoughtly AI are designed to enhance customer interactions and operational efficiency. Below is an overview of the specific functionalities available:
| Feature | Description |
|---|---|
| AI-Powered Voice Agents | Deploy agents that manage customer interactions with human-like conversations, understanding natural language and engaging in complex discussions. |
| Inbound and Outbound Call Handling | Efficiently manage all types of calls, enhancing customer service and outreach efforts for inquiries, troubleshooting, and instant support. |
| CRM Integration | Integrate with existing CRM systems to maintain comprehensive customer records and provide personalized, informed responses. |
| Advanced Analytics | Access real-time data visualization and performance metrics to optimize communication strategies and refine customer service. |
| Agent Accelerator Program | Receive expert assistance in building and deploying AI voice agents tailored to business needs, with pre-designed templates and tools. |
| Customization and Scalability | Extensive customization options allow businesses to tailor voice agents to specific needs, with scalability suitable for all company sizes. |
Use Cases
Thoughtly AI can be applied in numerous scenarios across different industries. Here are some examples:
- Customer Support: Utilizing Thoughtly's voice agents to manage customer inquiries, troubleshoot issues, and provide instant support, thereby reducing the necessity for human intervention.
- Sales and Marketing: Automate lead qualification, provide product information, and process orders, making the sales process more efficient and allowing human agents to focus on higher-level activities.
- E-commerce: Enhance the shopping experience by guiding customers through purchases, answering questions, and offering personalized product recommendations.
- Healthcare: Schedule appointments, remind patients about medications, and provide health information, thereby improving patient engagement and care with 24/7 support.
How to Get Started
To begin utilizing Thoughtly AI, interested businesses can explore the platform through a trial, access demo resources, or contact Thoughtly directly for more information. Comprehensive documentation and support are available to assist in the onboarding process, ensuring a smooth transition to automated customer interactions.
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Thoughtly AI Pricing Plans
Thoughtly AI offers a range of pricing plans to cater to different needs, including a Free Plan and various Paid Plans.
Free Plan
Includes a limited number of Credits each month along with access to most platform features. You can upgrade to a paid plan at any time to unlock additional features and Credits.
Paid Plans
- Voice Agents: 10 credits per minute, or $0.09 (9 cents) per minute.
- Phone Numbers: 500 credits per month, or $4.50 per month.
- Automations: 1 credit per step, or $0.009 (0.9 cents) per step.
- Training Chat: 3 credits per message, or $0.027 per AI chat message.
- SMS Messages: 8 credits per message, or $0.072 per AI text message.
Additionally, Thoughtly offers custom pricing based on business needs for larger enterprises.
For a more detailed breakdown of costs, you can view the full list of features and pricing on the Subscription page.