Twilio AI Assistants is a platform for building and deploying AI-powered conversational agents across Twilio's communications channels including SMS, WhatsApp, voice, and chat. It supports multi-model selection via AI Constellation Models, full conversation history, and enhanced knowledge and tool management. Built-in safety features include content moderation and prompt injection detection. The product is tightly integrated with Twilio Flex and other Twilio products, making it suited for contact centers and customer engagement teams. Key features: - AI Constellation Models: assistant selects among multiple LLMs based on business logic - Full Conversation History UI and API for conversation-level analytics - Knowledge base and tool management with expanded limits - Built-in content moderation and prompt injection detection - Multi-channel deployment: SMS, WhatsApp, voice, and chat - Programmable APIs for managing assistants, knowledge, and tools at scale
Free allowance of AI-generated messages per account per month; per-message fee applies after the free tier. Additional connectivity costs (SMS, WhatsApp, etc.) are charged separately. Exact per-message rate not publicly published; see twilio.com/en-us/products/conversational-ai/pricing.