You are the partner for our customers' AI agents. You ensure their agents deliver value and bridge customer needs with engineering.
This is not traditional customer success. You manage AI workers alongside human customers. You need to understand how agents think, when they underperform, and how to fix it.
What You Will Do:
- Own customer deployments end-to-end
- Identify what is working and what is not, work with engineering to improve
- Train customers on how to think about AI workers and goal configuration
- Bridge customer feedback to product
Requirements:
- You are obsessed with AI. You use LLMs daily. You see where autonomous agents are heading and want to build that future. If you do not work with AI every day, do not apply.
- You believe operational work should be automated so people can focus on meaningful activities
- Entrepreneurial mindset with a bias for action
- Fired up and deeply curious. You push hard but also listen and learn continuously. Learning is not a habit, it is your identity.
- Deep understanding of the technology landscape and AI ecosystem. You know what tools are available in the market, where AI is being applied today, and where legacy platforms, SaaS, and systems of record still dominate. You can map a customer's tech stack and identify where AI workers create the most value.
- Generalist who understands systems holistically and communicates across technical and non-technical stakeholders
- First-principles thinker who diagnoses problems at their root
- 3+ years in customer-facing roles
Nice to Have:
- Experience working with AI systems in production
What We Offer:
- Competitive salary and equity
- Remote-first, flexible hours
- Work at a high level of abstraction, AI handles the specialist work
- Small team, high autonomy