Aircall | AI Agent Tools

Aircall is a cloud-based VoIP platform designed to simplify and enhance business communication for sales and customer support teams. It offers features such as toll-free and international numbers, smart call routing, interactive voice response (IVR), and call conferencing to ensure calls reach the right agents efficiently. The platform integrates seamlessly with popular business tools, enabling teams to collaborate effectively through shared call inboxes and warm transfers. Additionally, Aircall supports business SMS and MMS messaging, allowing companies to engage customers through multiple channels. Its user-friendly dashboard and high reliability with 99.99% uptime guarantee make it easy for businesses to set up, manage, and scale their communication systems.

AI Agent use cases for Aircall

AI agents can automate call routing and IVR configuration to ensure customers are connected to the most appropriate agents without manual intervention. They can analyze call and SMS interactions to generate insights and automate follow-up tasks such as sending personalized messages or scheduling callbacks. Furthermore, AI agents can integrate Aircall with CRM systems to automatically log calls, update customer records, and trigger sales or support workflows, boosting team productivity and customer engagement.

Agent Actions with Aircall

These are the specific actions that AI agents can perform with this tool

Create Contact

Creates a new contact in Aircall with specified details to manage and track customer interactions.

2 inputs

Get Call

Retrieves comprehensive details and metadata for a specific call within Aircall.

1 input

Update Contact