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Cisco Webex

Use Cisco Webex with AI Agents

webexapis.com

Enterprise collaboration platform that enhances communication, meetings, and customer engagement with integrated AI-powered automation and device management.

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Cisco Webex is a comprehensive collaboration platform designed for businesses to facilitate seamless communication through video meetings, calling, messaging, and contact center solutions. It integrates advanced AI features such as AI Receptionist and AI Assistant to automate routine tasks like call answering, scheduling, and customer self-service, improving operational efficiency and customer satisfaction. Webex supports hybrid work environments with intelligent device management, hot desking, and personalized user experiences across various endpoints. The platform also offers AI-powered video technologies like automated speaker tracking to enhance hybrid meeting engagement. Overall, Webex helps organizations streamline workflows, reduce complexity in IT management, and foster productive collaboration across distributed teams.

AI Agent use cases for Cisco Webex

AI agents can autonomously manage and optimize Webex calling and meeting schedules by interpreting natural language requests and automatically setting up meetings or calls. They can act as virtual receptionists, handling incoming calls, routing, and scheduling to reduce human workload and improve customer response times. Additionally, AI agents can monitor device statuses and configurations via Webex Control Hub, proactively troubleshooting and applying personalized settings for users to ensure consistent and efficient collaboration experiences.

Agent Actions with Cisco Webex

These are the specific actions that AI agents can perform with this tool

Create Message

Sends a plain text or rich text message, with optional file attachments, to a specified Cisco Webex room.

7 inputs

Create a Room

Creates a new Cisco Webex room and automatically adds the authenticated user as a member.

4 inputs

List Messages

Retrieve a list of messages from a specified Webex room to review ongoing conversations and updates.

5 inputs