About Fractel
FracTEL provides businesses with a comprehensive cloud PBX system that integrates VoIP phone services, video conferencing, SMS messaging, and fax support into a single, easy-to-manage platform. It enables companies to leverage advanced communication tools such as cordless phones, conference room phones, and legacy device support without complex infrastructure upgrades. The platform offers 100% uptime guarantee and all-inclusive pricing, ensuring reliable and cost-effective telephony services. FracTEL also includes mobility apps and browser-based softphones, allowing employees to stay connected from anywhere while maintaining their business caller ID. Its API capabilities allow businesses to automate call routing, outbound calling, and real-time notifications, enhancing operational efficiency and customer engagement.
AI Agent Use Cases
• AI agents can automate outbound calling campaigns and dynamically route inbound calls based on real-time business rules using FracTEL's Cloud API, improving customer outreach and support efficiency. They can monitor call events to trigger automated workflows such as follow-up messaging or CRM updates, reducing manual intervention. Additionally, AI agents can manage SMS communications and integrate telephony data with other business systems to provide seamless, automated multi-channel customer engagement.
Available Actions
These are the specific actions that AI agents can perform with this tool