Frontapp | AI Agent Tools

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About Frontapp

Front is an AI-powered customer service platform designed to help businesses manage high volumes of customer communications across email, chat, SMS, and social media in a unified inbox. It enables teams to collaborate efficiently behind the scenes with shared inboxes, internal comments, and real-time editing, reducing response times and improving customer experience. The platform incorporates AI-driven automation such as smart routing, sentiment detection, and templated responses to save time and maintain consistency. Front also supports complex workflows, escalations, and integrations with multiple systems, allowing businesses to resolve nested issues involving multiple teams seamlessly. By providing powerful analytics and insights, Front helps businesses continuously improve their customer support and increase customer satisfaction.

AI Agent Use Cases

• AI agents can autonomously monitor incoming customer messages in Front, categorize and prioritize them using sentiment analysis, and route them to the appropriate team members or escalate complex issues automatically. They can generate and send templated or AI-crafted personalized replies to common inquiries, freeing human agents to focus on higher-value tasks. Additionally, AI agents can analyze conversation data to identify trends and bottlenecks, then trigger workflow automations within Front to optimize team collaboration and response efficiency.

Available Actions

These are the specific actions that AI agents can perform with this tool

Add Comment

5 inputs

Adds a comment to an existing Frontapp conversation to facilitate communication and collaboration within the thread.

Inputs

conversationId

Conversation unique identifier

body

Content of the comment. Can include markdown formatting.

authorId

ID of the contact in Front corresponding to the sender

isPinned

Whether or not the comment is pinned in its conversation

attachments

File paths of files previously downloaded in Pipedream E.g. (`/tmp/my-image.jpg`). [Download a file to the `/tmp` directory](https://pipedream.com/docs/code/nodejs/http-requests/#download-a-file-to-the-tmp-directory)

Archive Conversation

1 input

Archives a specific conversation in Front to remove it from the active view while preserving its data.

Inputs

conversationId

Conversation unique identifier

Assign Conversation

2 inputs

Assigns or removes an assignee on a Front conversation to manage ownership and responsibility.

Inputs

conversationId

Conversation unique identifier

assigneeId

ID of the contact to assign

Create Draft

13 inputs

Creates a new draft message to initiate a conversation within Frontapp.

Inputs

teamId

ID of a team

channelId

Id or address of the channel from which to send the message

body

Body of the draft message. Accepts HTML

subject

Subject of the draft

authorId

ID of the contact in Front corresponding to the sender

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

attachments

mode

Mode of the draft to create. Can be

signatureId

ID of the signature to attach. If ommited, no signature is attached.

shouldAddDefaultSignature

Whether or not Front should try to resolve a signature for the message. Is ignored if signature_id is included. Default `false`

quoteBody

Body for the quote that the message is referencing. Only available on email channels.

Create Draft Reply

14 inputs

Creates a new draft message as a reply to the most recent message in a Front conversation

Inputs

teamId

ID of a team

conversationId

Conversation unique identifier

channelId

Id or address of the channel from which to send the message

body

Body of the draft reply. Accepts HTML

subject

Subject of the draft reply

authorId

ID of the contact in Front corresponding to the sender

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

attachments

mode

Mode of the draft to create. Can be

signatureId

ID of the signature to attach. If ommited, no signature is attached.

shouldAddDefaultSignature

Whether or not Front should try to resolve a signature for the message. Is ignored if signature_id is included. Default `false`

quoteBody

Body for the quote that the message is referencing. Only available on email channels.

Get Comment

2 inputs

Retrieve detailed information of a specific comment within a Front conversation by its ID

Inputs

conversationId

Conversation unique identifier

commentId

ID of the comment to retrieve

Get Teammate

1 input

Fetch detailed information about a specific teammate using their unique identifier.

Inputs

teammateId

ID of the teammate to get details of

Import Message

19 inputs

Adds a new message to a specified inbox thread within Frontapp, enabling streamlined communication management.

Inputs

inboxId

Id of the inbox into which the message should be append.

handle

Handle used to reach the contact. Can be an email address, a twitter, handle, a phone number, custom handle ...

name

Name of the contact.

authorId

ID of the teammate who is the author of the message. Ignored if the message is inbound.

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

subject

Subject of the message.

body

Body of the message.

bodyFormat

Format of the message body. Ignored if the message type is not email. Can be one of:

externalId

External identifier of the message. Front won

createdAt

Date at which the message has been sent or received. A timestamp is expected as in `1655507769`

type

Type of the message to import. Can be one of: `email`, `sms`, `intercom`, `custom`. (Default: `email`)

assigneeId

ID of the teammate who will be assigned to the conversation.

List Comment Mentions

3 inputs

Retrieves a list of teammates who are mentioned in a specific comment within Frontapp.

Inputs

conversationId

Conversation unique identifier

commentId

ID of the comment to retrieve

maxResults

The maximum number of results to return

List Conversation Comments

2 inputs

Retrieve all comments associated with a specific conversation in Frontapp to review communication history and context.

Inputs

conversationId

Conversation unique identifier

maxResults

The maximum number of results to return

List Conversations

1 input

Retrieves a list of all conversations within the company’s Frontapp account.

Inputs

maxResults

The maximum number of results to return

List Teammate

1 input

Retrieve a list of all teammates associated with your Frontapp company account.

Inputs

maxResults

The maximum number of results to return

Receive Custom Messages

10 inputs

Sends a custom incoming message to a specified Front channel to initiate or update conversations.

Inputs

channelId

Id or address of the channel from which to send the message

handle

Handle of the sender. It can be any string used to uniquely identify the sender

contactId

ID of the contact in Front corresponding to the sender

senderName

Name of the sender

subject

Subject of the message

bodyFormat

Format of the message body. Ignored if the message type is not email. Can be one of:

body

Body of the message

threadRef

Custom reference which will be used to thread messages. If you omit this field, we

headers

Custom object where any internal information can be stored

attachments

Reply To Conversation

13 inputs

Sends a message reply that is appended to an existing Frontapp conversation to continue the communication thread.

Inputs

conversationId

Conversation unique identifier

tagIds

List of all the tag IDs replacing the old conversation tags

authorId

ID of the teammate on behalf of whom the answer is sent

senderName

Name used for the sender info of the message

subject

Subject of the message for email message

body

Body of the message

text

Text version of the body for messages with non-text body

attachments

optionsTagIds

List of tag names to add to the conversation (unknown tags will automatically be created)

optionsIsArchive

Archive the conversation right when sending the message (Default: true)

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

Send New Message

12 inputs

Creates a new conversation by sending a message from a specified channel in Frontapp.

Inputs

channelId

Id or address of the channel from which to send the message

authorId

ID of the teammate on behalf of whom the answer is sent

senderName

Name used for the sender info of the message

subject

Subject of the message for email message

body

Body of the message. Accepts HTML

text

Text version of the body for messages with non-text body

attachments

optionsTagIds

List of tag names to add to the conversation (unknown tags will automatically be created)

optionsIsArchive

Archive the conversation right when sending the message (Default: true)

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

Tag Conversation

2 inputs

Attach one or multiple tags to a specific conversation to categorize or prioritize it within Frontapp.

Inputs

conversationId

Conversation unique identifier

tagIds

List of the tag IDs to add

Update Conversation

5 inputs

Updates the properties or metadata of an existing conversation in Frontapp.

Inputs

conversationId

Conversation unique identifier

assigneeId

ID of the teammate to assign the conversation to. Set it to null to unassign.

inboxId

ID of the inbox to move the conversation to.

status

New status of the conversation

tagIds

List of all the tag IDs replacing the old conversation tags

About Frontapp

AI Agent Use Cases

Available Actions

These are the specific actions that AI agents can perform with this tool

Add Comment

5 inputs

Adds a comment to an existing Frontapp conversation to facilitate communication and collaboration within the thread.

Inputs

conversationId

Conversation unique identifier

body

Content of the comment. Can include markdown formatting.

authorId

ID of the contact in Front corresponding to the sender

isPinned

Whether or not the comment is pinned in its conversation

attachments

Archive Conversation

1 input

Archives a specific conversation in Front to remove it from the active view while preserving its data.

Inputs

conversationId

Conversation unique identifier

Assign Conversation

2 inputs

Assigns or removes an assignee on a Front conversation to manage ownership and responsibility.

Inputs

conversationId

Conversation unique identifier

assigneeId

ID of the contact to assign

Create Draft

13 inputs

Creates a new draft message to initiate a conversation within Frontapp.

Inputs

teamId

ID of a team

channelId

Id or address of the channel from which to send the message

body

Body of the draft message. Accepts HTML

subject

Subject of the draft

authorId

ID of the contact in Front corresponding to the sender

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

attachments

mode

Mode of the draft to create. Can be

signatureId

ID of the signature to attach. If ommited, no signature is attached.

shouldAddDefaultSignature

Whether or not Front should try to resolve a signature for the message. Is ignored if signature_id is included. Default `false`

quoteBody

Body for the quote that the message is referencing. Only available on email channels.

Create Draft Reply

14 inputs

Creates a new draft message as a reply to the most recent message in a Front conversation

Inputs

teamId

ID of a team

conversationId

Conversation unique identifier

channelId

Id or address of the channel from which to send the message

body

Body of the draft reply. Accepts HTML

subject

Subject of the draft reply

authorId

ID of the contact in Front corresponding to the sender

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

attachments

mode

Mode of the draft to create. Can be

signatureId

ID of the signature to attach. If ommited, no signature is attached.

shouldAddDefaultSignature

Whether or not Front should try to resolve a signature for the message. Is ignored if signature_id is included. Default `false`

quoteBody

Body for the quote that the message is referencing. Only available on email channels.

Get Comment

2 inputs

Retrieve detailed information of a specific comment within a Front conversation by its ID

Inputs

conversationId

Conversation unique identifier

commentId

ID of the comment to retrieve

Get Teammate

1 input

Fetch detailed information about a specific teammate using their unique identifier.

Inputs

teammateId

ID of the teammate to get details of

Import Message

19 inputs

Adds a new message to a specified inbox thread within Frontapp, enabling streamlined communication management.

Inputs

inboxId

Id of the inbox into which the message should be append.

handle

Handle used to reach the contact. Can be an email address, a twitter, handle, a phone number, custom handle ...

name

Name of the contact.

authorId

ID of the teammate who is the author of the message. Ignored if the message is inbound.

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

subject

Subject of the message.

body

Body of the message.

bodyFormat

Format of the message body. Ignored if the message type is not email. Can be one of:

externalId

External identifier of the message. Front won

createdAt

Date at which the message has been sent or received. A timestamp is expected as in `1655507769`

type

Type of the message to import. Can be one of: `email`, `sms`, `intercom`, `custom`. (Default: `email`)

assigneeId

ID of the teammate who will be assigned to the conversation.

List Comment Mentions

3 inputs

Retrieves a list of teammates who are mentioned in a specific comment within Frontapp.

Inputs

conversationId

Conversation unique identifier

commentId

ID of the comment to retrieve

maxResults

The maximum number of results to return

List Conversation Comments

2 inputs

Retrieve all comments associated with a specific conversation in Frontapp to review communication history and context.

Inputs

conversationId

Conversation unique identifier

maxResults

The maximum number of results to return

List Conversations

1 input

Retrieves a list of all conversations within the company’s Frontapp account.

Inputs

maxResults

The maximum number of results to return

List Teammate

1 input

Retrieve a list of all teammates associated with your Frontapp company account.

Inputs

maxResults

The maximum number of results to return

Receive Custom Messages

10 inputs

Sends a custom incoming message to a specified Front channel to initiate or update conversations.

Inputs

channelId

Id or address of the channel from which to send the message

handle

Handle of the sender. It can be any string used to uniquely identify the sender

contactId

ID of the contact in Front corresponding to the sender

senderName

Name of the sender

subject

Subject of the message

bodyFormat

Format of the message body. Ignored if the message type is not email. Can be one of:

body

Body of the message

threadRef

Custom reference which will be used to thread messages. If you omit this field, we

headers

Custom object where any internal information can be stored

attachments

Reply To Conversation

13 inputs

Sends a message reply that is appended to an existing Frontapp conversation to continue the communication thread.

Inputs

conversationId

Conversation unique identifier

tagIds

List of all the tag IDs replacing the old conversation tags

authorId

ID of the teammate on behalf of whom the answer is sent

senderName

Name used for the sender info of the message

subject

Subject of the message for email message

body

Body of the message

text

Text version of the body for messages with non-text body

attachments

optionsTagIds

List of tag names to add to the conversation (unknown tags will automatically be created)

optionsIsArchive

Archive the conversation right when sending the message (Default: true)

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

Send New Message

12 inputs

Creates a new conversation by sending a message from a specified channel in Frontapp.

Inputs

channelId

Id or address of the channel from which to send the message

authorId

ID of the teammate on behalf of whom the answer is sent

senderName

Name used for the sender info of the message

subject

Subject of the message for email message

body

Body of the message. Accepts HTML

text

Text version of the body for messages with non-text body

attachments

optionsTagIds

List of tag names to add to the conversation (unknown tags will automatically be created)

optionsIsArchive

Archive the conversation right when sending the message (Default: true)

List of recipient handles who received the message.

List of recipient handles who received a copy of the message.

bcc

List of the recipeient handles who received a blind copy of the message.

Tag Conversation

2 inputs

Attach one or multiple tags to a specific conversation to categorize or prioritize it within Frontapp.

Inputs

conversationId

Conversation unique identifier

tagIds

List of the tag IDs to add

Update Conversation

5 inputs

Updates the properties or metadata of an existing conversation in Frontapp.

Inputs

conversationId

Conversation unique identifier

assigneeId

ID of the teammate to assign the conversation to. Set it to null to unassign.

inboxId

ID of the inbox to move the conversation to.

status

New status of the conversation

tagIds

List of all the tag IDs replacing the old conversation tags