About Frontapp
Front is an AI-powered customer service platform designed to help businesses manage high volumes of customer communications across email, chat, SMS, and social media in a unified inbox. It enables teams to collaborate efficiently behind the scenes with shared inboxes, internal comments, and real-time editing, reducing response times and improving customer experience. The platform incorporates AI-driven automation such as smart routing, sentiment detection, and templated responses to save time and maintain consistency. Front also supports complex workflows, escalations, and integrations with multiple systems, allowing businesses to resolve nested issues involving multiple teams seamlessly. By providing powerful analytics and insights, Front helps businesses continuously improve their customer support and increase customer satisfaction.
AI Agent Use Cases
• AI agents can autonomously monitor incoming customer messages in Front, categorize and prioritize them using sentiment analysis, and route them to the appropriate team members or escalate complex issues automatically. They can generate and send templated or AI-crafted personalized replies to common inquiries, freeing human agents to focus on higher-value tasks. Additionally, AI agents can analyze conversation data to identify trends and bottlenecks, then trigger workflow automations within Front to optimize team collaboration and response efficiency.
Available Actions
These are the specific actions that AI agents can perform with this tool