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Frontapp

Use Frontapp with AI Agents

api2.frontapp.com

Customer service platform that streamlines team collaboration and automates multi-channel communication to deliver exceptional support at scale

Customer ServiceOne click sign inVerified

Front is an AI-powered customer service platform designed to help businesses manage high volumes of customer communications across email, chat, SMS, and social media in a unified inbox. It enables teams to collaborate efficiently behind the scenes with shared inboxes, internal comments, and real-time editing, reducing response times and improving customer experience. The platform incorporates AI-driven automation such as smart routing, sentiment detection, and templated responses to save time and maintain consistency. Front also supports complex workflows, escalations, and integrations with multiple systems, allowing businesses to resolve nested issues involving multiple teams seamlessly. By providing powerful analytics and insights, Front helps businesses continuously improve their customer support and increase customer satisfaction.

AI Agent use cases for Frontapp

AI agents can autonomously monitor incoming customer messages in Front, categorize and prioritize them using sentiment analysis, and route them to the appropriate team members or escalate complex issues automatically. They can generate and send templated or AI-crafted personalized replies to common inquiries, freeing human agents to focus on higher-value tasks. Additionally, AI agents can analyze conversation data to identify trends and bottlenecks, then trigger workflow automations within Front to optimize team collaboration and response efficiency.

Agent Actions with Frontapp

These are the specific actions that AI agents can perform with this tool

Add Comment

Adds a comment to an existing Frontapp conversation to facilitate communication and collaboration within the thread.

5 inputs

Archive Conversation

Archives a specific conversation in Front to remove it from the active view while preserving its data.

1 input

Assign Conversation

Assigns or removes an assignee on a Front conversation to manage ownership and responsibility.

2 inputs

Create Draft

Creates a new draft message to initiate a conversation within Frontapp.

13 inputs

Create Draft Reply

Creates a new draft message as a reply to the most recent message in a Front conversation

14 inputs

Get Comment

Retrieve detailed information of a specific comment within a Front conversation by its ID

2 inputs

Get Teammate

Fetch detailed information about a specific teammate using their unique identifier.

1 input

Import Message

Adds a new message to a specified inbox thread within Frontapp, enabling streamlined communication management.

19 inputs

List Comment Mentions

Retrieves a list of teammates who are mentioned in a specific comment within Frontapp.

3 inputs

List Conversation Comments

Retrieve all comments associated with a specific conversation in Frontapp to review communication history and context.

2 inputs

List Conversations

Retrieves a list of all conversations within the company’s Frontapp account.

1 input

List Teammate

Retrieve a list of all teammates associated with your Frontapp company account.

1 input

Receive Custom Messages

Sends a custom incoming message to a specified Front channel to initiate or update conversations.

10 inputs

Reply To Conversation

Sends a message reply that is appended to an existing Frontapp conversation to continue the communication thread.

13 inputs

Send New Message

Creates a new conversation by sending a message from a specified channel in Frontapp.

12 inputs

Tag Conversation

Attach one or multiple tags to a specific conversation to categorize or prioritize it within Frontapp.

2 inputs

Update Conversation

Updates the properties or metadata of an existing conversation in Frontapp.

5 inputs