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Use Frontapp with AI Agents
api2.frontapp.com
Customer service platform that streamlines team collaboration and automates multi-channel communication to deliver exceptional support at scale
Front is an AI-powered customer service platform designed to help businesses manage high volumes of customer communications across email, chat, SMS, and social media in a unified inbox. It enables teams to collaborate efficiently behind the scenes with shared inboxes, internal comments, and real-time editing, reducing response times and improving customer experience. The platform incorporates AI-driven automation such as smart routing, sentiment detection, and templated responses to save time and maintain consistency. Front also supports complex workflows, escalations, and integrations with multiple systems, allowing businesses to resolve nested issues involving multiple teams seamlessly. By providing powerful analytics and insights, Front helps businesses continuously improve their customer support and increase customer satisfaction.
Agent Actions with Frontapp
These are the specific actions that AI agents can perform with this tool
Add Comment
Adds a comment to an existing Frontapp conversation to facilitate communication and collaboration within the thread.
Archive Conversation
Archives a specific conversation in Front to remove it from the active view while preserving its data.
Assign Conversation
Assigns or removes an assignee on a Front conversation to manage ownership and responsibility.
Create Draft
Creates a new draft message to initiate a conversation within Frontapp.
Create Draft Reply
Creates a new draft message as a reply to the most recent message in a Front conversation
Get Comment
Retrieve detailed information of a specific comment within a Front conversation by its ID
Get Teammate
Fetch detailed information about a specific teammate using their unique identifier.
Import Message
Adds a new message to a specified inbox thread within Frontapp, enabling streamlined communication management.
List Comment Mentions
Retrieves a list of teammates who are mentioned in a specific comment within Frontapp.
List Conversation Comments
Retrieve all comments associated with a specific conversation in Frontapp to review communication history and context.
List Conversations
Retrieves a list of all conversations within the company’s Frontapp account.
List Teammate
Retrieve a list of all teammates associated with your Frontapp company account.
Receive Custom Messages
Sends a custom incoming message to a specified Front channel to initiate or update conversations.
Reply To Conversation
Sends a message reply that is appended to an existing Frontapp conversation to continue the communication thread.
Send New Message
Creates a new conversation by sending a message from a specified channel in Frontapp.
Tag Conversation
Attach one or multiple tags to a specific conversation to categorize or prioritize it within Frontapp.
Update Conversation
Updates the properties or metadata of an existing conversation in Frontapp.