About Gong
Gong is a revenue intelligence platform designed to capture, transcribe, and analyze sales conversations across calls, emails, and meetings. It uses AI to extract actionable insights such as pricing discussions, objections, competitor mentions, and next steps, enabling sales managers to coach reps more effectively and close deals faster. The platform integrates seamlessly with CRM and sales tools, providing a unified view of sales activities and performance metrics. Customizable dashboards and real-time alerts help teams stay focused on critical deal moments and optimize their sales strategies. By automating the analysis of customer interactions, Gong empowers businesses to enhance sales effectiveness, forecast revenue more accurately, and align teams around customer insights.
AI Agent Use Cases
• AI agents can autonomously monitor and analyze sales calls and emails within Gong to identify key deal risks and opportunities, enabling proactive intervention by sales managers. They can generate real-time alerts for critical events such as objections or competitor mentions, automating the prioritization of deals that need immediate attention. Additionally, AI agents can synthesize conversation insights into personalized coaching recommendations and training materials, streamlining sales enablement and improving rep performance without manual review.
Available Actions
These are the specific actions that AI agents can perform with this tool
Creates a new call record in Gong to capture and track call details and interactions.
actualStart
The actual date and time when the call started in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC).
direction
Whether the call is inbound (someone called the company), outbound (a rep dialed someone outside the company), or a conference call.
primaryUser
The Gong internal user ID of the team member who hosted the call.
parties
A list of the call
title
The title of the call. This title is available in the Gong system for indexing and search.
purpose
The purpose of the call. This optional field is a free text of up to 255 characters.
scheduledStart
The date and time the call was scheduled to begin in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);
scheduledEnd
The date and time the call was scheduled to end in the ISO-8601 format (e.g., `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC);
duration
The actual call duration in seconds.
disposition
The disposition of the call. The disposition is free text of up to 255 characters.
meetingUrl
The URL of the conference call by which users join the meeting
callProviderCode
The code identifies the provider conferencing or telephony system. For example: `zoom`, `clearslide`, `gotomeeting`, `ringcentral`, `outreach`, `insidesales`, etc. These values are predefined by Gong, please contact help@gong.io to find the proper value for your system.
downloadMediaUrl
The URL from which Gong can download the media file. The URL must be unique, the audio or video file must be a maximum of 1.5GB. If you provide this URL, you should not perform the **Add call media** step.
workspaceId
Optional workspace identifier. If specified, the call will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied.
languageCode
The language code the call should be transcribed to. This field is optional as Gong automatically detects the language spoken in the call and transcribes it accordingly. Set this field only if you are sure of the language the call is in.
Get Extensive Data
6 inputs
Retrieves comprehensive and detailed information about calls, including metadata, transcript data, and call analytics.
fromDateTime
Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) from which to list recorded calls. Returns calls that started on or after the specified date and time. If not provided, list starts with earliest call.
toDateTime
Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) until which to list recorded calls. Returns calls that started up to but excluding specified date and time. If not provided, list ends with most recent call.
workspaceId
The id of the workspace.
callIds
List of calls Ids to be filtered. If not supplied, returns all calls between **From Date Time** and **To Date Time**.
primaryUserIds
An optional list of user identifiers, if supplied the API will return only the calls hosted by the specified users. The identifiers in this field match the primaryUserId field of the calls.
maxResults
The maximum number or results to return
Retrieves a list of recorded calls with detailed metadata to analyze communication activities.
fromDateTime
Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) from which to list recorded calls. Returns calls that started on or after the specified date and time. If not provided, list starts with earliest call.
toDateTime
Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) until which to list recorded calls. Returns calls that started up to but excluding specified date and time. If not provided, list ends with most recent call.
Retrieve Transcripts Of Calls
5 inputs
Fetch detailed transcripts of recorded calls for analysis and review.
fromDateTime
Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) from which to list recorded calls. Returns calls that started on or after the specified date and time. If not provided, list starts with earliest call.
toDateTime
Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) until which to list recorded calls. Returns calls that started up to but excluding specified date and time. If not provided, list ends with most recent call.
workspaceId
The id of the workspace.
callIds
List of calls Ids to be filtered. If not supplied, returns all calls between **From Date Time** and **To Date Time**.
returnSimplifiedTranscript
If true, returns a simplified version of the transcript with normalized speaker IDs and formatted timestamps