Gong | AI Agent Tools

Gong is a revenue intelligence platform designed to capture, transcribe, and analyze sales conversations across calls, emails, and meetings. It uses AI to extract actionable insights such as pricing discussions, objections, competitor mentions, and next steps, enabling sales managers to coach reps more effectively and close deals faster. The platform integrates seamlessly with CRM and sales tools, providing a unified view of sales activities and performance metrics. Customizable dashboards and real-time alerts help teams stay focused on critical deal moments and optimize their sales strategies. By automating the analysis of customer interactions, Gong empowers businesses to enhance sales effectiveness, forecast revenue more accurately, and align teams around customer insights.

AI Agent use cases for Gong

AI agents can autonomously monitor and analyze sales calls and emails within Gong to identify key deal risks and opportunities, enabling proactive intervention by sales managers. They can generate real-time alerts for critical events such as objections or competitor mentions, automating the prioritization of deals that need immediate attention. Additionally, AI agents can synthesize conversation insights into personalized coaching recommendations and training materials, streamlining sales enablement and improving rep performance without manual review.

Agent Actions with Gong

These are the specific actions that AI agents can perform with this tool

Add New Call

Creates a new call record in Gong to capture and track call details and interactions.

16 inputs

Get Extensive Data

Retrieves comprehensive and detailed information about calls, including metadata, transcript data, and call analytics.

6 inputs

List calls

Retrieves a list of recorded calls with detailed metadata to analyze communication activities.

2 inputs

Retrieve Transcripts Of Calls

Fetch detailed transcripts of recorded calls for analysis and review.