Gorgias Oauth | AI Agent Tools

gorgias-oauth.com.gorgias.com

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About Gorgias Oauth

Gorgias is a helpdesk platform designed to centralize all customer interactions in one place, enabling businesses to manage support tickets efficiently. It automates common support tasks such as responding to inquiries, syncing customer data with CRM systems, and tracking support metrics. The platform integrates seamlessly with ecommerce and shipping tools, allowing real-time order tracking and proactive customer notifications within the support workflow. Gorgias also offers AI-powered automation to resolve basic inquiries quickly, improving resolution times and customer satisfaction scores. These features help businesses reduce manual workload, speed up customer service, and deliver a more personalized support experience.

AI Agent Use Cases

• AI agents can autonomously manage and route incoming support tickets within Gorgias by analyzing ticket content and customer data to prioritize urgent issues. They can automate responses to common questions by triggering predefined workflows and integrating with ecommerce or shipping platforms for real-time updates. Additionally, AI agents can monitor support metrics and customer satisfaction, dynamically adjusting automation rules to optimize service quality and operational efficiency.

Available Actions

These are the specific actions that AI agents can perform with this tool

Create Customer

8 inputs

Creates a new customer record in Gorgias with the provided customer details.

Inputs

name

Full name of the customer

channelType

The channel used to send the message. Defaults to `email`. Will be set as the preferred (primary) channel to contact this customer.

channelAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

Primary email address of the customer

data

Object containing custom data associated with the customer that will be shown in the helpdesk along with integration data

externalId

ID of the customer in a foreign system. This field is not used by Gorgias

language

The customer

timezone

The customer

Create Ticket

6 inputs

Creates a new support ticket in Gorgias with specified details to track and manage customer issues

Inputs

fromAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

subject

The subject of the ticket

message

Message of the ticket. Accepts HTML

channel

The channel used to send the message. Defaults to `email`

via

How the message has been received, or sent from Gorgias. Defaults to `help-center`

toAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

Create Ticket Message

12 inputs

Creates a new message within an existing support ticket in the Gorgias system to document communication or updates.

Inputs

ticketId

The ID of the ticket to add a message to

fromAgent

Whether the message was sent by your company to a customer, or the opposite

fromUser

User who sent the message

toUser

The user receiving the message

fromCustomer

The customer who sent the message

toCustomer

The customer receiving the message

message

Message of the ticket. Accepts HTML

via

How the message has been received, or sent from Gorgias. Defaults to `help-center`

subject

The subject of the ticket

attachmentUrl

The URL to access to the attached file

attachmentName

The name of the file to attach

sentDatetime

When the message was sent. If ommited, the message will be sent by Gorgias. E.g. `2025-01-27T19:38:52.028Z`

List Tickets

2 inputs

Retrieves a comprehensive list of all customer support tickets from Gorgias.

Inputs

customerId

The ID of a customer used to select their tickets

limit

Maximum number to return

Retrieve a Customer

1 input

Fetches detailed information about a specific customer from Gorgias using their unique customer ID.

Inputs

customerId

The ID of a customer

Update Customer

9 inputs

Updates the details of an existing customer in Gorgias using their unique customer ID

Inputs

customerId

The ID of a customer

name

Full name of the customer

channelType

The channel used to send the message. Defaults to `email`. Will be set as the preferred (primary) channel to contact this customer.

channelAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

Primary email address of the customer

data

Object containing custom data associated with the customer that will be shown in the helpdesk along with integration data

externalId

ID of the customer in a foreign system. This field is not used by Gorgias

language

The customer

timezone

The customer

Update Ticket

15 inputs

Updates the details of an existing support ticket in Gorgias using the provided ticket ID and update parameters.

Inputs

ticketId

The ID of a ticket to watch for new messages

assigneeTeamId

The ID of the team assigned to the ticket

assigneeUserId

The ID of the user assigned to the ticket

channel

The channel used to send the message. Defaults to `email`

closedDatetime

When the ticket was closed (ISO 8601 format)

customerId

The ID of a customer

customerEmail

The email of the customer linked to the ticket

externalId

ID of the customer in a foreign system. This field is not used by Gorgias

fromAgent

Whether the first message of the ticket was sent by your company to a customer, or the opposite

isUnread

Whether the ticket is unread for you

language

The customer

spam

Whether the ticket is considered as spam or not

status

The status of the ticket. Default: `open`

subject

The subject of the ticket

Create Customer

8 inputs

Creates a new customer record in Gorgias with the provided customer details.

Inputs

name

Full name of the customer

channelType

The channel used to send the message. Defaults to `email`. Will be set as the preferred (primary) channel to contact this customer.

channelAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

Primary email address of the customer

data

Object containing custom data associated with the customer that will be shown in the helpdesk along with integration data

externalId

ID of the customer in a foreign system. This field is not used by Gorgias

language

The customer

timezone

The customer

Create Ticket

6 inputs

Creates a new support ticket in Gorgias with specified details to track and manage customer issues

Inputs

fromAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

subject

The subject of the ticket

message

Message of the ticket. Accepts HTML

channel

The channel used to send the message. Defaults to `email`

via

How the message has been received, or sent from Gorgias. Defaults to `help-center`

toAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

Create Ticket Message

12 inputs

Creates a new message within an existing support ticket in the Gorgias system to document communication or updates.

Inputs

ticketId

The ID of the ticket to add a message to

fromAgent

Whether the message was sent by your company to a customer, or the opposite

fromUser

User who sent the message

toUser

The user receiving the message

fromCustomer

The customer who sent the message

toCustomer

The customer receiving the message

message

Message of the ticket. Accepts HTML

via

How the message has been received, or sent from Gorgias. Defaults to `help-center`

subject

The subject of the ticket

attachmentUrl

The URL to access to the attached file

attachmentName

The name of the file to attach

sentDatetime

When the message was sent. If ommited, the message will be sent by Gorgias. E.g. `2025-01-27T19:38:52.028Z`

List Tickets

2 inputs

Retrieves a comprehensive list of all customer support tickets from Gorgias.

Inputs

customerId

The ID of a customer used to select their tickets

limit

Maximum number to return

Retrieve a Customer

1 input

Fetches detailed information about a specific customer from Gorgias using their unique customer ID.

Inputs

customerId

The ID of a customer

Update Customer

9 inputs

Updates the details of an existing customer in Gorgias using their unique customer ID

Inputs

customerId

The ID of a customer

name

Full name of the customer

channelType

The channel used to send the message. Defaults to `email`. Will be set as the preferred (primary) channel to contact this customer.

channelAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

Primary email address of the customer

data

Object containing custom data associated with the customer that will be shown in the helpdesk along with integration data

externalId

ID of the customer in a foreign system. This field is not used by Gorgias

language

The customer

timezone

The customer

Update Ticket

15 inputs

Updates the details of an existing support ticket in Gorgias using the provided ticket ID and update parameters.

Inputs

ticketId

The ID of a ticket to watch for new messages

assigneeTeamId

The ID of the team assigned to the ticket

assigneeUserId

The ID of the user assigned to the ticket

channel

The channel used to send the message. Defaults to `email`

closedDatetime

When the ticket was closed (ISO 8601 format)

customerId

The ID of a customer

customerEmail

The email of the customer linked to the ticket

externalId

ID of the customer in a foreign system. This field is not used by Gorgias

fromAgent

Whether the first message of the ticket was sent by your company to a customer, or the opposite

isUnread

Whether the ticket is unread for you

language

The customer

spam

Whether the ticket is considered as spam or not

status

The status of the ticket. Default: `open`

subject

The subject of the ticket