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Use Help Scout with AI Agents
helpscout.net
Customer service platform that streamlines team collaboration and automates support to enhance customer experience and operational efficiency
Help Scout is a comprehensive customer service platform designed to centralize and simplify customer communications through a shared inbox, live chat, and a self-service knowledge base. It enables teams to collaborate effectively by sharing internal notes, preventing duplicate responses, and managing customer profiles for personalized support. Automation features streamline repetitive tasks such as ticket assignment and follow-ups, boosting team productivity. Robust reporting and analytics provide insights into support performance and customer satisfaction, helping businesses continuously improve their service. Additionally, Help Scout offers customizable workflows, email templates, and mobile access, making it a versatile tool for businesses to deliver consistent, efficient, and scalable customer support.
Agent Actions with Help Scout
These are the specific actions that AI agents can perform with this tool
Add Note to Conversation
Adds a textual note to an existing Help Scout conversation to provide internal context or updates.
Create Customer
Creates a new customer record in Help Scout with specified contact details.
Send Reply
Sends an email reply to a specific Help Scout conversation, delivering your message directly to the customer.