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Use Infinity with AI Agents
app.startinfinity.com
Omnichannel customer engagement platform delivering seamless, continuous interactions with AI-driven insights and automation
Infinity as a platform, exemplified by Avaya Infinity, enables businesses to create unified customer journeys across multiple communication channels such as chat, voice, SMS, and email without losing context. It integrates real-time backend data to empower agents with full conversation history, reducing customer frustration and accelerating issue resolution. The platform centralizes reporting, analytics, and automation to optimize performance and customer experience. Its extensible architecture supports current and future communication channels, ensuring adaptability. Additionally, it offers AI-agnostic flexibility, allowing businesses to orchestrate multiple AI models including large language models and task-specific AI to enhance interaction workflows and operational efficiency.
Agent Actions with Infinity
These are the specific actions that AI agents can perform with this tool
Create Item
Creates a new item within a specified board in a workspace to organize and manage data.
Delete Item
Deletes a specified item from a board within a workspace to permanently remove its data.
Update Item
Updates an existing item in a specified Infinity board with new data or changes.