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Infinity

Use Infinity with AI Agents

app.startinfinity.com

Omnichannel customer engagement platform delivering seamless, continuous interactions with AI-driven insights and automation

Customer ExperienceOne click sign inVerified

Infinity as a platform, exemplified by Avaya Infinity, enables businesses to create unified customer journeys across multiple communication channels such as chat, voice, SMS, and email without losing context. It integrates real-time backend data to empower agents with full conversation history, reducing customer frustration and accelerating issue resolution. The platform centralizes reporting, analytics, and automation to optimize performance and customer experience. Its extensible architecture supports current and future communication channels, ensuring adaptability. Additionally, it offers AI-agnostic flexibility, allowing businesses to orchestrate multiple AI models including large language models and task-specific AI to enhance interaction workflows and operational efficiency.

AI Agent use cases for Infinity

AI agents can autonomously manage and route customer interactions across channels, maintaining context to ensure seamless conversation continuity. They can dynamically select and orchestrate different AI models within workflows to personalize responses based on customer segment or query complexity. Furthermore, AI agents can automate performance monitoring and generate actionable insights from unified analytics to optimize agent workflows and improve customer satisfaction.

Agent Actions with Infinity

These are the specific actions that AI agents can perform with this tool

Create Item

Creates a new item within a specified board in a workspace to organize and manage data.

5 inputs

Delete Item

Deletes a specified item from a board within a workspace to permanently remove its data.

3 inputs

Update Item

Updates an existing item in a specified Infinity board with new data or changes.

6 inputs