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Use Jira Service Desk with AI Agents
atlassian.com
Streamlines IT service operations by centralizing support requests and automating workflows to improve response times and customer satisfaction
Jira Service Desk is an IT service management platform that enables organizations to efficiently manage and resolve support requests through a centralized help desk system. It offers a customizable customer portal that empowers end-users to submit and track requests easily, reducing manual communication overhead. The platform supports automation of routine tasks such as ticket triaging, approvals, and SLA enforcement, which enhances team productivity and ensures timely resolution. Integration with communication tools like Slack and Microsoft Teams allows seamless collaboration and faster issue handling. Additionally, built-in reporting and analytics help teams monitor performance and continuously improve service quality.
Agent Actions with Jira Service Desk
These are the specific actions that AI agents can perform with this tool
Create Comment on Request
Adds a new comment to a specified customer request in Jira Service Desk.
Create Request
Creates a new customer request in Jira Service Desk to initiate support or service tasks