Kustomer is an AI-powered customer service platform designed to enhance customer experiences through omnichannel messaging, unified customer views, and proactive service capabilities. It empowers businesses to manage customer inquiries efficiently across various channels like email, chat, phone, and social media. The platform provides self-service options for customers and equips agents with the necessary information to deliver exceptional service. Additionally, Kustomer offers features like Tasks and Skills-Based Routing to streamline internal workflows and improve support personalization. By leveraging AI and automation, businesses can anticipate and resolve customer issues more effectively.
Agent Actions with Kustomer
These are the specific actions that AI agents can perform with this tool
Add Note to Conversation
Add a note to a specific conversation in Kustomer
Add Note to Conversation
Add a note to a specific conversation
Create Conversation
Create a new conversation in Kustomer
Create Conversation
Create a new conversation in Kustomer using a webhook triggered by form submission data.
Create Custom Fields
Create custom fields for objects in Kustomer to capture specific business information
Create Customer
Create a new customer in the Kustomer system using the provided customer details.
Create New Customer
Create a new customer in the Kustomer system using provided information.
Get Conversations
Retrieve all conversations.
Get Conversations List
Retrieve a list of all conversations available to the organization.