Kustomer | AI Agent Tools

kustomer.com

•

One-click Login

•

Ready to use

About Kustomer

Kustomer is an AI-powered customer service platform designed to enhance customer experiences through omnichannel messaging, unified customer views, and proactive service capabilities. It empowers businesses to manage customer inquiries efficiently across various channels like email, chat, phone, and social media. The platform provides self-service options for customers and equips agents with the necessary information to deliver exceptional service. Additionally, Kustomer offers features like Tasks and Skills-Based Routing to streamline internal workflows and improve support personalization. By leveraging AI and automation, businesses can anticipate and resolve customer issues more effectively.

AI Agent Use Cases

• AI agents can utilize Kustomer to automate routine customer inquiries by leveraging its AI-powered automations, ensuring that common issues are resolved quickly without human intervention. They can also analyze customer data to identify patterns and predictively route complex issues to the most suitable agents, enhancing the efficiency of customer support teams. Additionally, AI agents can integrate with Kustomer's Tasks feature to manage and assign internal tasks, automating workflows and ensuring seamless collaboration between different departments.

Available Actions

These are the specific actions that AI agents can perform with this tool

Add Note to Conversation

2 inputs

Add a note to a specific conversation in Kustomer

Inputs

conversationId

The unique identifier of the conversation to which the note will be added.

noteContent

The content of the note to be added to the conversation.

Add Note to Conversation

2 inputs

Add a note to a specific conversation

Inputs

The ID of the conversation to which the note will be added.

body

The content of the note to be added to the conversation.

Create Conversation

2 inputs

Create a new conversation in Kustomer

Inputs

convoId

Unique identifier for the conversation

message

Message to be sent in the conversation, containing a 'body' field

Create Conversation

4 inputs

Create a new conversation in Kustomer using a webhook triggered by form submission data.

Inputs

contentType

The MIME type of the content being sent, necessary for POST requests.

accessToken

The OAuth 2.0 Bearer token used for authorization to access the Kustomer API.

webhookUrl

The URL of the webhook endpoint created in Kustomer to receive form data.

dataPayload

The JSON payload containing the data for the new conversation to be created.

Create Custom Fields

3 inputs

Create custom fields for objects in Kustomer to capture specific business information

Inputs

DisplayName

The name displayed to users for the custom field.

Type

The data type of the custom field, denoting how the data will be formatted or captured.

Required

Indicates if the field must be filled out before certain actions like completing a conversation.

Create Customer

8 inputs

Create a new customer in the Kustomer system using the provided customer details.

Inputs

displayName

The display name of the customer.

externalId

An external identifier for the customer, typically used to link with other systems.

firstName

The customer's first name.

lastName

The customer's last name.

emails

A list of emails associated with the customer. Each email should specify if it is verified and its type.

phones

A list of phone numbers associated with the customer.

displayColor

The display color code for the customer.

displayIcon

The display icon identifier for the customer.

Create New Customer

12 inputs

Create a new customer in the Kustomer system using provided information.

Inputs

name

The full name of the customer.

displayName

The display name of the customer for easy identification.

displayColor

Color associated with the customer's profile display.

displayIcon

Icon associated with the customer's profile display.

externalId

A unique identifier for the customer from an external system.

firstName

The customer's first name.

lastName

The customer's last name.

signedUpAt

Date and time when the customer signed up.

avatarUrl

URL of the customer's avatar image.

username

The customer's username, used for login or identification.

emails

A list of email addresses associated with the customer. Each email must include the address and its type (e.g., home, work).

phones

A list of phone numbers associated with the customer. Each number must include the phone number and its type (e.g., home, work).

Get Conversations

1 input

Retrieve all conversations.

Inputs

convo_id

The unique identifier for the conversation you want to retrieve messages from.

Get Conversations List

1 input

Retrieve a list of all conversations available to the organization.

Inputs

accessToken

OAuth access token to authenticate API request, should be included in the Authorization header

About Kustomer

AI Agent Use Cases

Available Actions

These are the specific actions that AI agents can perform with this tool

Add Note to Conversation

2 inputs

Add a note to a specific conversation in Kustomer

Inputs

conversationId

The unique identifier of the conversation to which the note will be added.

noteContent

The content of the note to be added to the conversation.

Add Note to Conversation

2 inputs

Add a note to a specific conversation

Inputs

The ID of the conversation to which the note will be added.

body

The content of the note to be added to the conversation.

Create Conversation

2 inputs

Create a new conversation in Kustomer

Inputs

convoId

Unique identifier for the conversation

message

Message to be sent in the conversation, containing a 'body' field

Create Conversation

4 inputs

Create a new conversation in Kustomer using a webhook triggered by form submission data.

Inputs

contentType

The MIME type of the content being sent, necessary for POST requests.

accessToken

The OAuth 2.0 Bearer token used for authorization to access the Kustomer API.

webhookUrl

The URL of the webhook endpoint created in Kustomer to receive form data.

dataPayload

The JSON payload containing the data for the new conversation to be created.

Create Custom Fields

3 inputs

Create custom fields for objects in Kustomer to capture specific business information

Inputs

DisplayName

The name displayed to users for the custom field.

Type

The data type of the custom field, denoting how the data will be formatted or captured.

Required

Indicates if the field must be filled out before certain actions like completing a conversation.

Create Customer

8 inputs

Create a new customer in the Kustomer system using the provided customer details.

Inputs

displayName

The display name of the customer.

externalId

An external identifier for the customer, typically used to link with other systems.

firstName

The customer's first name.

lastName

The customer's last name.

emails

A list of emails associated with the customer. Each email should specify if it is verified and its type.

phones

A list of phone numbers associated with the customer.

displayColor

The display color code for the customer.

displayIcon

The display icon identifier for the customer.

Create New Customer

12 inputs

Create a new customer in the Kustomer system using provided information.

Inputs

name

The full name of the customer.

displayName

The display name of the customer for easy identification.

displayColor

Color associated with the customer's profile display.

displayIcon

Icon associated with the customer's profile display.

externalId

A unique identifier for the customer from an external system.

firstName

The customer's first name.

lastName

The customer's last name.

signedUpAt

Date and time when the customer signed up.

avatarUrl

URL of the customer's avatar image.

username

The customer's username, used for login or identification.

emails

A list of email addresses associated with the customer. Each email must include the address and its type (e.g., home, work).

phones

A list of phone numbers associated with the customer. Each number must include the phone number and its type (e.g., home, work).

Get Conversations

1 input

Retrieve all conversations.

Inputs

convo_id

The unique identifier for the conversation you want to retrieve messages from.

Get Conversations List

1 input

Retrieve a list of all conversations available to the organization.

Inputs

accessToken

OAuth access token to authenticate API request, should be included in the Authorization header