Kustomer is an AI-powered customer service platform designed to enhance customer experiences through omnichannel messaging, unified customer views, and proactive service capabilities. It empowers businesses to manage customer inquiries efficiently across various channels like email, chat, phone, and social media. The platform provides self-service options for customers and equips agents with the necessary information to deliver exceptional service. Additionally, Kustomer offers features like Tasks and Skills-Based Routing to streamline internal workflows and improve support personalization. By leveraging AI and automation, businesses can anticipate and resolve customer issues more effectively.