A customer service platform that helps businesses deliver personalized support across multiple channels
Kustomer is an AI-powered customer service platform designed to enhance customer experiences through omnichannel messaging, unified customer views, and proactive service capabilities. It empowers businesses to manage customer inquiries efficiently across various channels like email, chat, phone, and social media. The platform provides self-service options for customers and equips agents with the necessary information to deliver exceptional service. Additionally, Kustomer offers features like Tasks and Skills-Based Routing to streamline internal workflows and improve support personalization. By leveraging AI and automation, businesses can anticipate and resolve customer issues more effectively.
These are the specific actions that AI agents can perform with this tool
Add a note to a specific conversation in Kustomer
Add a note to a specific conversation
Create a new conversation in Kustomer
Create a new conversation in Kustomer using a webhook triggered by form submission data.
Create custom fields for objects in Kustomer to capture specific business information
Create a new customer in the Kustomer system using the provided customer details.
Create a new customer in the Kustomer system using provided information.
Retrieve all conversations.
Retrieve a list of all conversations available to the organization.