Ringcentral | AI Agent Tools

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About Ringcentral

RingCentral provides businesses with a comprehensive cloud communications system that unifies phone calls, SMS, fax, video conferencing, and team messaging into a single platform. It offers advanced call management features like auto-attendant, call screening, and customizable call handling to improve customer interactions and internal communications. The platform integrates with popular business applications such as Microsoft Teams, Salesforce, and Google Workspace, enhancing workflow efficiency. AI-powered capabilities, including automated note-taking, sentiment analysis, and message assistance, help businesses increase productivity and gain actionable insights from communications. RingCentral also ensures enterprise-grade security and reliability, making it suitable for businesses of all sizes seeking to modernize and unify their communication channels.

AI Agent Use Cases

• AI agents can automate call transcription and generate post-call summaries with action items, enabling sales and support teams to focus on customer engagement rather than manual note-taking. They can dynamically route calls and messages based on real-time presence and sentiment analysis to optimize customer service workflows. Additionally, AI agents can manage and trigger SMS marketing campaigns, analyze communication patterns via RingEX Analytics, and integrate insights into CRM systems to automate lead qualification and follow-up tasks.

Available Actions

These are the specific actions that AI agents can perform with this tool

Create Contact

7 inputs

Creates a new personal contact in the user's RingCentral account with specified details.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Internal identifier of the RingCentral extension/user

Email address of the contact

firstName

First name of the contact

lastName

Last name of the contact

mobilePhone

Mobile phone of the contact

additionalOptions

Additional parameters to set for the contact. [See the documentation](https://developers.ringcentral.com/api-reference/External-Contacts/createContact) for all available parameters. Values will be parsed as JSON where applicable. Example: `{ \

Create Meeting

14 inputs

Creates a new RingCentral meeting with specified details such as topic, schedule, and participants.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Internal identifier of an extension.

topic

Topic of the meeting.

meetingType

Meeting type.

schedule

password

host

allowJoinBeforeHost

startHostVideo

startParticipantsVideo

usePersonalMeetingId

audioOptions

recurrence

Recurrence settings.

autoRecordType

Automatic record type.

Download Recording

5 inputs

Retrieves a call recording from RingCentral and saves the audio file locally to the /tmp directory.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Extension ID of the recording.

recordingId

Identifier of the recording to download

filename

Filename for the new file in the /tmp directory

syncDir

Get Message

3 inputs

Retrieve detailed information of a specific message from the RingCentral Message Store using its unique identifier.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Extension ID of the message.

messageId

The ID of the message.

Make CallOut

4 inputs

Initiates a new outbound call session through the RingCentral platform.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

deviceId

Instance id of the caller. It corresponds to the 1st leg of the CallOut call.

phoneNumber

Phone number of the called party. This number corresponds to the 2nd leg of a CallOut call. Phone number in [E.164 format](https://en.wikipedia.org/wiki/E.164#Numbering_formats). e.g. `+16502223366`. If you set a **Phone Number** then don

extensionNumber

Extension number of the called party. e.g. (`103`). If you set an **Extension Number** then don

Send SMS

6 inputs

Sends a new SMS text message to specified recipients using the RingCentral platform

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Internal identifier of an extension.

fromPhoneNumber

The phoneNumber for the sender of an SMS message. Property must be filled to correspond to one of the account phone numbers which is allowed to send SMS. Phone number in [E.164 format](https://en.wikipedia.org/wiki/E.164#Numbering_formats) e.g. `+16502223366`.

toPhoneNumbers

Phone number of receiver(s) of an SMS message. Phone number in [E.164 format](https://en.wikipedia.org/wiki/E.164#Numbering_formats) e.g. `+16502223366`.

text

Text of a message. Max length is 1000 symbols (2-byte [UTF-16](https://en.wikipedia.org/wiki/UTF-16) encoded). If a character is encoded in 4 bytes in UTF-16 it is treated as 2 characters, thus restricting the maximum message length to 500 symbols.

countryId

Internal ID of a country.

About Ringcentral

AI Agent Use Cases

Available Actions

These are the specific actions that AI agents can perform with this tool

Create Contact

7 inputs

Creates a new personal contact in the user's RingCentral account with specified details.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Internal identifier of the RingCentral extension/user

Email address of the contact

firstName

First name of the contact

lastName

Last name of the contact

mobilePhone

Mobile phone of the contact

additionalOptions

Create Meeting

14 inputs

Creates a new RingCentral meeting with specified details such as topic, schedule, and participants.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Internal identifier of an extension.

topic

Topic of the meeting.

meetingType

Meeting type.

schedule

password

host

allowJoinBeforeHost

startHostVideo

startParticipantsVideo

usePersonalMeetingId

audioOptions

recurrence

Recurrence settings.

autoRecordType

Automatic record type.

Download Recording

5 inputs

Retrieves a call recording from RingCentral and saves the audio file locally to the /tmp directory.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Extension ID of the recording.

recordingId

Identifier of the recording to download

filename

Filename for the new file in the /tmp directory

syncDir

Get Message

3 inputs

Retrieve detailed information of a specific message from the RingCentral Message Store using its unique identifier.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Extension ID of the message.

messageId

The ID of the message.

Make CallOut

4 inputs

Initiates a new outbound call session through the RingCentral platform.

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

deviceId

Instance id of the caller. It corresponds to the 1st leg of the CallOut call.

phoneNumber

extensionNumber

Extension number of the called party. e.g. (`103`). If you set an **Extension Number** then don

Send SMS

6 inputs

Sends a new SMS text message to specified recipients using the RingCentral platform

Inputs

accountId

Internal identifier of a RingCentral account or tilde (`~`) to indicate the account logged-in within the current session.

extensionId

Internal identifier of an extension.

fromPhoneNumber

toPhoneNumbers

Phone number of receiver(s) of an SMS message. Phone number in [E.164 format](https://en.wikipedia.org/wiki/E.164#Numbering_formats) e.g. `+16502223366`.

text

countryId

Internal ID of a country.