Servicenow | AI Agent Tools

ServiceNow is a comprehensive digital platform that integrates IT services and business processes, enhancing collaboration and communication among stakeholders. It automates routine tasks, manages service tickets efficiently, and maximizes system uptime. The platform also facilitates the onboarding of new employees and accelerates order and approval processes. By providing customizable dashboards and mobile apps, ServiceNow empowers users to access critical information and make informed decisions quickly. It supports IT service management, asset tracking, and compliance management, making it indispensable for improving organizational efficiency.

AI Agent use cases for Servicenow

AI agents can leverage ServiceNow to automate workflow creation and optimization, ensuring that business processes are executed consistently and efficiently. They can analyze incident data to predict and prevent recurring issues, thereby reducing downtime and improving IT service delivery. Additionally, AI agents can utilize ServiceNow's automation capabilities to streamline employee onboarding processes, ensuring that new hires are integrated quickly and effectively into the organization's systems and workflows.

Agent Actions with Servicenow

These are the specific actions that AI agents can perform with this tool

Create Table Record

Creates a new record in a specified ServiceNow table with provided field data.

11 inputs

Get Table Record By SysId

Fetches a specific record from a given ServiceNow table using its unique sys_id.

10 inputs

Get Table Records

Retrieves multiple records from a specified ServiceNow table based on query parameters.

14 inputs

Update Table Record

Updates a specified ServiceNow record with provided field-value pairs from the request body.