Servicenow | AI Agent Tools

Servicenow

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About Servicenow

ServiceNow is a comprehensive digital platform that integrates IT services and business processes, enhancing collaboration and communication among stakeholders. It automates routine tasks, manages service tickets efficiently, and maximizes system uptime. The platform also facilitates the onboarding of new employees and accelerates order and approval processes. By providing customizable dashboards and mobile apps, ServiceNow empowers users to access critical information and make informed decisions quickly. It supports IT service management, asset tracking, and compliance management, making it indispensable for improving organizational efficiency.

AI Agent Use Cases

• AI agents can leverage ServiceNow to automate workflow creation and optimization, ensuring that business processes are executed consistently and efficiently. They can analyze incident data to predict and prevent recurring issues, thereby reducing downtime and improving IT service delivery. Additionally, AI agents can utilize ServiceNow's automation capabilities to streamline employee onboarding processes, ensuring that new hires are integrated quickly and effectively into the organization's systems and workflows.

Available Actions

These are the specific actions that AI agents can perform with this tool

Create Table Record

11 inputs

Creates a new record in a specified ServiceNow table with provided field data.

Inputs

table_name

The name of the table where the record will be created.

table_record

The table record object. Use name-value pairs for each field of the record.

api_version

API version number. Version numbers identify the endpoint version that a URI accesses. By specifying a version number in your URIs, you can ensure that future updates to the REST API do not negatively impact your integration. Use `lastest` to use the latest REST endpoint for your instance version.

request_format

Format of REST request body

response_format

Format of REST response body.

x_no_response_body

By default, responses include body content detailing the modified record. Set this request header to true to suppress the response body.

sysparm_display_value

Return field display values (true), actual values (false), or both (all) (default: false).

sysparm_exclude_reference_link

Flag that indicates whether to exclude Table API links for reference fields.\n* `true`: Exclude Table API links for reference fields.\n* `false`: Include Table API links for reference fields.

sysparm_fields

A comma-separated list of fields to return in the response.

sysparm_input_display_value

Flag that indicates whether to set field values using the display value or the actual value.\n* `true`: Treats input values as display values and they are manipulated so they can be stored properly in the database.\n* `false`: Treats input values as actual values and stored them in the database without manipulation.

sysparm_view

Render the response according to the specified UI view (overridden by sysparm_fields).

Get Table Record By SysId

10 inputs

Fetches a specific record from a given ServiceNow table using its unique sys_id.

Inputs

table_name

The name of the table containing the record to retrieve.

sys_id

Unique identifier of the record to retrieve.

api_version

request_format

Format of REST request body

response_format

Format of REST response body.

sysparm_display_value

Return field display values (true), actual values (false), or both (all) (default: false).

sysparm_exclude_reference_link

True to exclude Table API links for reference fields (default: false).

sysparm_fields

A comma-separated list of fields to return in the response.

sysparm_view

Render the response according to the specified UI view (overridden by sysparm_fields).

sysparm_query_no_domain

True to access data across domains if authorized (default: false).

Get Table Records

14 inputs

Retrieves multiple records from a specified ServiceNow table based on query parameters.

Inputs

table_name

The name of the table containing the records to retrieve.

api_version

request_format

Format of REST request body

response_format

Format of REST response body.

sysparm_query

sysparm_display_value

Return field display values (true), actual values (false), or both (all) (default: false).

sysparm_exclude_reference_link

True to exclude Table API links for reference fields (default: false).

sysparm_suppress_pagination_header

True to supress pagination header (default: false).

sysparm_fields

A comma-separated list of fields to return in the response.

sysparm_limit

The maximum number of results returned per page (default: 10,000).

sysparm_view

Render the response according to the specified UI view (overridden by sysparm_fields).

sysparm_query_category

Name of the query category (read replica category) to use for queries.

sysparm_query_no_domain

True to access data across domains if authorized (default: false).

sysparm_no_count

Do not execute a select count(*) on table (default: false).

Update Table Record

12 inputs

Updates a specified ServiceNow record with provided field-value pairs from the request body.

Inputs

table_name

The name of the table containing the record to update.

sys_id

Unique identifier of the record to update.

update_fields

An object with name-value pairs with the fields to update in the specified record.\n**Note:** All fields within a record may not be available for update. For example, fields that have a prefix of \

api_version

request_format

Format of REST request body

response_format

Format of REST response body.

x_no_response_body

By default, responses include body content detailing the modified record. Set this request header to true to suppress the response body.

sysparm_display_value

Return field display values (true), actual values (false), or both (all) (default: false).

sysparm_fields

A comma-separated list of fields to return in the response.

sysparm_input_display_value

sysparm_view

Render the response according to the specified UI view (overridden by sysparm_fields).

sysparm_query_no_domain

True to access data across domains if authorized (default: false).

About Servicenow

AI Agent Use Cases

Available Actions

These are the specific actions that AI agents can perform with this tool

Create Table Record

11 inputs

Creates a new record in a specified ServiceNow table with provided field data.

Inputs

table_name

The name of the table where the record will be created.

table_record

The table record object. Use name-value pairs for each field of the record.

api_version

request_format

Format of REST request body

response_format

Format of REST response body.

x_no_response_body

By default, responses include body content detailing the modified record. Set this request header to true to suppress the response body.

sysparm_display_value

Return field display values (true), actual values (false), or both (all) (default: false).

sysparm_exclude_reference_link

Flag that indicates whether to exclude Table API links for reference fields.\n* `true`: Exclude Table API links for reference fields.\n* `false`: Include Table API links for reference fields.

sysparm_fields

A comma-separated list of fields to return in the response.

sysparm_input_display_value

sysparm_view

Render the response according to the specified UI view (overridden by sysparm_fields).

Get Table Record By SysId

10 inputs

Fetches a specific record from a given ServiceNow table using its unique sys_id.

Inputs

table_name

The name of the table containing the record to retrieve.

sys_id

Unique identifier of the record to retrieve.

api_version

request_format

Format of REST request body

response_format

Format of REST response body.

sysparm_display_value

Return field display values (true), actual values (false), or both (all) (default: false).

sysparm_exclude_reference_link

True to exclude Table API links for reference fields (default: false).

sysparm_fields

A comma-separated list of fields to return in the response.

sysparm_view

Render the response according to the specified UI view (overridden by sysparm_fields).

sysparm_query_no_domain

True to access data across domains if authorized (default: false).

Get Table Records

14 inputs

Retrieves multiple records from a specified ServiceNow table based on query parameters.

Inputs

table_name

The name of the table containing the records to retrieve.

api_version

request_format

Format of REST request body

response_format

Format of REST response body.

sysparm_query

sysparm_display_value

Return field display values (true), actual values (false), or both (all) (default: false).

sysparm_exclude_reference_link

True to exclude Table API links for reference fields (default: false).

sysparm_suppress_pagination_header

True to supress pagination header (default: false).

sysparm_fields

A comma-separated list of fields to return in the response.

sysparm_limit

The maximum number of results returned per page (default: 10,000).

sysparm_view

Render the response according to the specified UI view (overridden by sysparm_fields).

sysparm_query_category

Name of the query category (read replica category) to use for queries.

sysparm_query_no_domain

True to access data across domains if authorized (default: false).

sysparm_no_count

Do not execute a select count(*) on table (default: false).

Update Table Record

12 inputs

Updates a specified ServiceNow record with provided field-value pairs from the request body.

Inputs

table_name

The name of the table containing the record to update.

sys_id

Unique identifier of the record to update.

update_fields

An object with name-value pairs with the fields to update in the specified record.\n**Note:** All fields within a record may not be available for update. For example, fields that have a prefix of \

api_version

request_format

Format of REST request body

response_format

Format of REST response body.

x_no_response_body

By default, responses include body content detailing the modified record. Set this request header to true to suppress the response body.

sysparm_display_value

Return field display values (true), actual values (false), or both (all) (default: false).

sysparm_fields

A comma-separated list of fields to return in the response.

sysparm_input_display_value

sysparm_view

Render the response according to the specified UI view (overridden by sysparm_fields).

sysparm_query_no_domain

True to access data across domains if authorized (default: false).