About Telegram
Telegram enables businesses to communicate directly with customers through instant messaging, offering features such as business profiles with location and opening hours, quick replies, and automated welcome or away messages. Businesses can integrate chatbots to provide 24/7 customer support, process orders, and answer common questions without manual intervention. Customizable start pages and chat links allow businesses to guide customers to the right information or actions, such as making reservations or tracking orders. The platform supports e-commerce capabilities, enabling in-app product browsing, secure payments, and real-time order tracking. With tools for tracking engagement and integrating with existing workflows, Telegram helps businesses streamline operations and enhance customer experience.
AI Agent Use Cases
• AI agents can automate customer support by responding to inquiries, routing messages, and providing instant answers using Telegram Bots. They can manage group chats and channels, posting updates, reminders, and announcements on behalf of the business. AI agents can also analyze chat data to identify trends, automate file sharing, and trigger workflows based on specific keywords or user actions within Telegram.