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Use Twilio with AI Agents

twilio.com

A cloud communications platform that helps businesses connect with customers globally through messaging, voice, and video.

Communication PlatformOne click sign inDefault Credentials

Twilio enables businesses to engage customers across multiple channels such as SMS, WhatsApp, voice calls, and video. It allows companies to automate customer support, send appointment reminders, and run marketing campaigns efficiently. The platform integrates easily with existing business tools and workflows, supporting global reach and flexible scaling. Businesses benefit from streamlined communication, improved customer experience, and operational efficiency. Twilio’s pay-as-you-go model ensures cost-effective scaling for both startups and large enterprises.

AI Agent use cases for Twilio

AI agents can utilize Twilio to automate customer service tasks by integrating with chatbots to handle initial customer inquiries, routing complex issues to human agents for personalized support. They can also leverage Twilio's messaging APIs to send automated notifications and alerts, ensuring timely communication with customers. Additionally, AI agents can analyze customer data from Twilio Segment to generate personalized marketing campaigns, enhancing customer engagement and retention.

Agent Actions with Twilio

These are the specific actions that AI agents can perform with this tool

Content Approval Fetch

Fetch the approval status of a content resource

1 input

Create Subaccount

Create a new subaccount with a human-readable name.

1 input

Create a Call

Initiate a call from a Twilio phone number to an external phone number.

4 inputs

Fetch Account Details

Fetch details of a specific account using its unique SID

1 input

Search Available Phone Numbers

Search for available phone numbers

3 inputs

Send Message

Send a message using Twilio Messaging API

4 inputs

Send Message via Messaging Service

Send a message as MMS using Twilio's Messaging Services

7 inputs

Send Messages with Shortened URLs

Use the Messaging Services to send messages with shortened URLs.

5 inputs

Submit Content Template for Approval

Submit a content template for WhatsApp approval through Twilio's API.

3 inputs

Submit WhatsApp Approval

Submit a template for WhatsApp approval with Twilio Content API

3 inputs