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Twilio

Use Twilio with AI Agents

twilio.com

A cloud communications platform that helps businesses connect with customers globally through messaging, voice, and video.

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Twilio enables businesses to engage customers across multiple channels such as SMS, WhatsApp, voice calls, and video. It allows companies to automate customer support, send appointment reminders, and run marketing campaigns efficiently. The platform integrates easily with existing business tools and workflows, supporting global reach and flexible scaling. Businesses benefit from streamlined communication, improved customer experience, and operational efficiency. Twilio’s pay-as-you-go model ensures cost-effective scaling for both startups and large enterprises.

AI Agent use cases for Twilio

AI agents can utilize Twilio to automate customer service tasks by integrating with chatbots to handle initial customer inquiries, routing complex issues to human agents for personalized support. They can also leverage Twilio's messaging APIs to send automated notifications and alerts, ensuring timely communication with customers. Additionally, AI agents can analyze customer data from Twilio Segment to generate personalized marketing campaigns, enhancing customer engagement and retention.