WhatsApp offers businesses a robust platform to engage with customers through real-time messaging, automated responses, and personalized communication. The WhatsApp Business app allows small businesses to create catalogs, automate messages, and manage customer interactions efficiently. For larger businesses, the WhatsApp Business Platform provides advanced features like AI-powered messaging and integration with CRM systems, enabling seamless customer support and notification delivery. This platform enhances customer satisfaction by providing quick query resolutions and fostering loyalty through prompt responses. Businesses can leverage WhatsApp to improve communication processes, automate workflows, and enhance overall customer experience.
Agent Actions with WhatsApp
These are the specific actions that AI agents can perform with this tool
Create Message Template
Create a new message template in WhatsApp Business
Get WhatsApp Account Insights
Get analytics about conversations and message activities on your WhatsApp Business account
Manage WhatsApp Media
A function to upload, delete, and retrieve media on WhatsApp Business API
Send Media Message
Send a media message to a customer using WhatsApp Business API.
Send WhatsApp Message
Send a message containing text, media, contacts, location, and interactive elements via the WhatsApp Business Platform
Upload Media
Upload a media file to WhatsApp Business Platform using the API.
Verify Customer Phone Number
Verify if a customer's phone number is valid and reachable.