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Use Zendesk with AI Agents
example.zendesk.com
Customer service platform that centralizes and streamlines multi-channel support to improve business customer interactions and agent efficiency
Zendesk is a comprehensive customer service platform designed to unify and manage customer support requests from multiple channels including email, chat, social media, phone, and messaging apps. Its core feature is a robust ticketing system that consolidates all customer queries into a single dashboard, enabling support agents to track, prioritize, and resolve issues efficiently. Zendesk also offers real-time chat, messaging, and phone support, along with a self-service knowledge base to empower customers and reduce support load. Integration with third-party tools like CRM, analytics, and collaboration apps allows businesses to customize workflows and enhance productivity. Overall, Zendesk helps businesses deliver consistent, personalized, and scalable customer support, boosting customer satisfaction and operational efficiency.
Agent Actions with Zendesk
These are the specific actions that AI agents can perform with this tool
Create Ticket
Creates a new support ticket in Zendesk with specified details to track customer issues or requests
Delete Ticket
Deletes a specified Zendesk support ticket by its ID to remove it from the system.
Get Ticket Info
Retrieves detailed information about a specific Zendesk support ticket using its ticket ID
List Tickets
Retrieves a paginated list of support tickets from the Zendesk account.
Search Tickets
Performs a search for support tickets in Zendesk based on specified query parameters.
Update Ticket
Modifies the details of an existing Zendesk support ticket based on provided updates.