About Aircall
Aircall is a cloud-based business phone system designed for sales and customer support teams. It replaces on-premise PBX hardware with a browser and app-based calling platform that integrates natively with Salesforce, HubSpot, Zendesk, and 250+ other tools to sync call data automatically. In 2026, AI features include call summaries, sentiment tracking, and real-time coaching (AI Assist Pro). Pricing is per-license (phone line) with a mandatory 3-license minimum, and several AI and analytics capabilities are priced as add-ons.
AI Agent Use Cases
- Cloud calling with unlimited inbound and internal calls
- Native CRM integrations with Salesforce, HubSpot, Zendesk, and 250+ tools
- Call recording, call routing, IVR, and voicemail
- AI call summaries and sentiment analysis (add-on)
- Real-time coaching with AI Assist Pro
- Analytics dashboard with call volume, wait times, and team performance metrics
Available Actions
These are the specific actions that AI agents can perform with this tool