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About Cisco Webex

Cisco Webex is a comprehensive cloud collaboration platform used by enterprises for video meetings, team messaging, cloud calling, webinars, and customer contact center operations. In 2026, Webex AI features include real-time transcription, meeting summaries, noise cancellation, AI action items, and AI agent assistance in Contact Center. It competes primarily with Microsoft Teams and Zoom in enterprise accounts. Pricing spans a free tier up to custom enterprise agreements that can exceed $25/user/month.

AI Agent Use Cases

- Video meetings with up to 1,000 participants on paid plans

- Webex Calling cloud PBX for enterprise telephony

- AI meeting summaries, transcription, and action-item generation

- Webex Contact Center with AI agent assistance

- Webinars and large-scale virtual events

- FedRAMP-compliant options for government/regulated industries

Available Actions

These are the specific actions that AI agents can perform with this tool

Create Message

7 inputs

Sends a plain text or rich text message, with optional file attachments, to a specified Cisco Webex room.

Inputs

text

The message, in plain text. If markdown is specified this parameter may be optionally used to provide alternate text for UI clients that do not support rich text. The maximum message length is 7439 bytes.

markdown

The message, in Markdown format. The maximum message length is 7439 bytes.

toPersonId

The person ID of the recipient when sending a private 1:1 message.

toPersonEmail

The email address of the recipient when sending a private 1:1 message.

roomId

The ID of the room to post the message to.

parentId

The ID of the parent message to reply to.

file

The public URL to a binary file to be posted into the room. (E.g. `http://www.example.com/images/media.png`)

Create a Room

4 inputs

Creates a new Cisco Webex room and automatically adds the authenticated user as a member.

Inputs

title

A user-friendly name for the room.

teamId

The ID for the team with which this room is associated.

isLocked

Set the space as locked/moderated and the creator becomes a moderator.

isAnnouncementOnly

Sets the space into Announcement Mode.

List Messages

5 inputs

Retrieve a list of messages from a specified Webex room to review ongoing conversations and updates.

Inputs

roomId

The ID of the room to post the message to.

parentId

The ID of the parent message to reply to.

before

List messages sent before a date and time.

max

The maximum number of messages to return per page. Defaults to `50`.

maxResources

The maximum number of resources to return in total. Defaults to `100`.