About Cisco Webex
Cisco Webex is a comprehensive cloud collaboration platform used by enterprises for video meetings, team messaging, cloud calling, webinars, and customer contact center operations. In 2026, Webex AI features include real-time transcription, meeting summaries, noise cancellation, AI action items, and AI agent assistance in Contact Center. It competes primarily with Microsoft Teams and Zoom in enterprise accounts. Pricing spans a free tier up to custom enterprise agreements that can exceed $25/user/month.
AI Agent Use Cases
- Video meetings with up to 1,000 participants on paid plans
- Webex Calling cloud PBX for enterprise telephony
- AI meeting summaries, transcription, and action-item generation
- Webex Contact Center with AI agent assistance
- Webinars and large-scale virtual events
- FedRAMP-compliant options for government/regulated industries
Available Actions
These are the specific actions that AI agents can perform with this tool