gorgias.com

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About Gorgias Oauth

Gorgias is a customer support platform built specifically for ecommerce brands, with deep Shopify integration. It centralizes tickets from email, live chat, voice, SMS, Instagram, and TikTok Shop into a single feed. Its AI Agent can autonomously handle order tracking, returns, and FAQs. Pricing is ticket-volume-based, which can escalate significantly at scale.

AI Agent Use Cases

- Unified inbox for email, live chat, SMS, voice, and social media comments

- Native Shopify integration with order data surfaced directly in tickets

- AI Agent for autonomous resolution of returns, order tracking, and FAQs

- Automation rules and macros for repetitive ticket deflection

- Instagram and TikTok Shop comment management from the dashboard

- Revenue statistics linking support interactions to sales

Available Actions

These are the specific actions that AI agents can perform with this tool

Create Customer

8 inputs

Creates a new customer record in Gorgias with the provided customer details.

Inputs

name

Full name of the customer

channelType

The channel used to send the message. Defaults to `email`. Will be set as the preferred (primary) channel to contact this customer.

channelAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

Primary email address of the customer

data

Object containing custom data associated with the customer that will be shown in the helpdesk along with integration data

externalId

ID of the customer in a foreign system. This field is not used by Gorgias

language

The customer

timezone

The customer

Create Ticket

6 inputs

Creates a new support ticket in Gorgias with specified details to track and manage customer issues

Inputs

fromAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

subject

The subject of the ticket

message

Message of the ticket. Accepts HTML

channel

The channel used to send the message. Defaults to `email`

via

How the message has been received, or sent from Gorgias. Defaults to `help-center`

toAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

Create Ticket Message

12 inputs

Creates a new message within an existing support ticket in the Gorgias system to document communication or updates.

Inputs

ticketId

The ID of the ticket to add a message to

fromAgent

Whether the message was sent by your company to a customer, or the opposite

fromUser

User who sent the message

toUser

The user receiving the message

fromCustomer

The customer who sent the message

toCustomer

The customer receiving the message

message

Message of the ticket. Accepts HTML

via

How the message has been received, or sent from Gorgias. Defaults to `help-center`

subject

The subject of the ticket

attachmentUrl

The URL to access to the attached file

attachmentName

The name of the file to attach

sentDatetime

When the message was sent. If ommited, the message will be sent by Gorgias. E.g. `2025-01-27T19:38:52.028Z`

List Tickets

2 inputs

Retrieves a comprehensive list of all customer support tickets from Gorgias.

Inputs

customerId

The ID of a customer used to select their tickets

limit

Maximum number to return

Retrieve a Customer

1 input

Fetches detailed information about a specific customer from Gorgias using their unique customer ID.

Inputs

customerId

The ID of a customer

Update Customer

9 inputs

Updates the details of an existing customer in Gorgias using their unique customer ID

Inputs

customerId

The ID of a customer

name

Full name of the customer

channelType

The channel used to send the message. Defaults to `email`. Will be set as the preferred (primary) channel to contact this customer.

channelAddress

Actual address of the entry. Can be an email, facebook id, phone number, etc

Primary email address of the customer

data

Object containing custom data associated with the customer that will be shown in the helpdesk along with integration data

externalId

ID of the customer in a foreign system. This field is not used by Gorgias

language

The customer

timezone

The customer

Update Ticket

15 inputs

Updates the details of an existing support ticket in Gorgias using the provided ticket ID and update parameters.

Inputs

ticketId

The ID of a ticket to watch for new messages

assigneeTeamId

The ID of the team assigned to the ticket

assigneeUserId

The ID of the user assigned to the ticket

channel

The channel used to send the message. Defaults to `email`

closedDatetime

When the ticket was closed (ISO 8601 format)

customerId

The ID of a customer

customerEmail

The email of the customer linked to the ticket

externalId

ID of the customer in a foreign system. This field is not used by Gorgias

fromAgent

Whether the first message of the ticket was sent by your company to a customer, or the opposite

isUnread

Whether the ticket is unread for you

language

The customer

spam

Whether the ticket is considered as spam or not

status

The status of the ticket. Default: `open`

subject

The subject of the ticket