About Intercom

Intercom is a customer communications platform built around its Fin AI Agent, which autonomously resolves support queries before routing to human agents. It combines a shared inbox, a customizable messenger widget, automated workflows, and a help center. Pricing is per seat plus a $0.99-per-resolved-outcome charge for Fin AI. Intercom targets B2B SaaS companies and e-commerce businesses seeking to automate tier-1 support.

AI Agent Use Cases

- Fin AI Agent that autonomously resolves customer queries at $0.99 per outcome

- Shared inbox with assignment rules, SLAs, and tagging

- No-code workflow automation (series) for onboarding and re-engagement

- In-app messenger with banners, tooltips, and product tours

- Help center with multilingual article support

- AI Copilot for agents with suggested replies and knowledge synthesis (add-on)

Available Actions

These are the specific actions that AI agents can perform with this tool

List Conversations

4 inputs

Retrieve all conversations from the platform.

Inputs

per_page

How many results per page, with a default of 20.

starting_after

String used to get the next page of conversations.

intercom_version

Intercom API version, with a default of 2.13.

access_token

The token necessary for OAuth authentication.

Retrieve Ticket

2 inputs

Request details of a specific ticket by its ID

Inputs

The unique identifier for the ticket which is given by Intercom.

IntercomVersion

Intercom API version, optionally set in the request header.