kustomer.com

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About Kustomer

Kustomer is a customer service platform that consolidates all customer conversations from email, chat, SMS, voice, and social media into a single chronological customer timeline, replacing ticket-centric models. Meta acquired Kustomer in 2022 and later sold a majority stake, with the company operating independently. It targets mid-market and enterprise support teams and offers both seat-based and conversation-based pricing models, plus AI add-ons for automated resolution and agent assistance.

AI Agent Use Cases

- Unified customer timeline across all channels (email, chat, SMS, social, voice)

- AI for Customers: automated conversation resolution at $0.60 per engaged conversation

- AI for Reps: agent-assist tools at $40/user/month add-on

- Conversation-based pricing model as an alternative to per-seat billing

- Workflow automation and business rules engine

- Proactive messaging and outbound customer engagement

Available Actions

These are the specific actions that AI agents can perform with this tool

Add Note to Conversation

2 inputs

Add a note to a specific conversation in Kustomer

Inputs

conversationId

The unique identifier of the conversation to which the note will be added.

noteContent

The content of the note to be added to the conversation.

Add Note to Conversation

2 inputs

Add a note to a specific conversation

Inputs

The ID of the conversation to which the note will be added.

body

The content of the note to be added to the conversation.

Create Conversation

2 inputs

Create a new conversation in Kustomer

Inputs

convoId

Unique identifier for the conversation

message

Message to be sent in the conversation, containing a 'body' field

Create Conversation

4 inputs

Create a new conversation in Kustomer using a webhook triggered by form submission data.

Inputs

contentType

The MIME type of the content being sent, necessary for POST requests.

accessToken

The OAuth 2.0 Bearer token used for authorization to access the Kustomer API.

webhookUrl

The URL of the webhook endpoint created in Kustomer to receive form data.

dataPayload

The JSON payload containing the data for the new conversation to be created.

Create Custom Fields

3 inputs

Create custom fields for objects in Kustomer to capture specific business information

Inputs

DisplayName

The name displayed to users for the custom field.

Type

The data type of the custom field, denoting how the data will be formatted or captured.

Required

Indicates if the field must be filled out before certain actions like completing a conversation.

Create Customer

8 inputs

Create a new customer in the Kustomer system using the provided customer details.

Inputs

displayName

The display name of the customer.

externalId

An external identifier for the customer, typically used to link with other systems.

firstName

The customer's first name.

lastName

The customer's last name.

emails

A list of emails associated with the customer. Each email should specify if it is verified and its type.

phones

A list of phone numbers associated with the customer.

displayColor

The display color code for the customer.

displayIcon

The display icon identifier for the customer.

Create New Customer

12 inputs

Create a new customer in the Kustomer system using provided information.

Inputs

name

The full name of the customer.

displayName

The display name of the customer for easy identification.

displayColor

Color associated with the customer's profile display.

displayIcon

Icon associated with the customer's profile display.

externalId

A unique identifier for the customer from an external system.

firstName

The customer's first name.

lastName

The customer's last name.

signedUpAt

Date and time when the customer signed up.

avatarUrl

URL of the customer's avatar image.

username

The customer's username, used for login or identification.

emails

A list of email addresses associated with the customer. Each email must include the address and its type (e.g., home, work).

phones

A list of phone numbers associated with the customer. Each number must include the phone number and its type (e.g., home, work).

Get Conversations

1 input

Retrieve all conversations.

Inputs

convo_id

The unique identifier for the conversation you want to retrieve messages from.

Get Conversations List

1 input

Retrieve a list of all conversations available to the organization.

Inputs

accessToken

OAuth access token to authenticate API request, should be included in the Authorization header