Zendesk | AI Agent Tools

About Zendesk

Zendesk is a customer service platform that centralizes support interactions from email, chat, voice, social, and messaging into a unified agent workspace. It offers AI-powered automation, a self-service help center, and analytics for support teams of all sizes. In 2026, Zendesk has expanded its AI Agents (autonomous chatbots and voice agents) billed per resolved conversation, in addition to per-seat pricing. The domain example.zendesk.com in the source data is a placeholder subdomain, not a product URL; the actual product is at zendesk.com.

AI Agent Use Cases

- Unified omnichannel ticketing (email, chat, voice, social, messaging)

- AI Agents for autonomous ticket resolution (billed per resolution)

- Self-service help center and community forums

- Skills-based routing and SLA management (Professional+)

- Customizable reporting and CSAT surveys

- HIPAA compliance and sandbox environments (Enterprise)

Available Actions

These are the specific actions that AI agents can perform with this tool

Autocomplete Organizations

3 inputs

Retrieve an array of organizations that match the given name criteria

Inputs

field_id

The id of a lookup relationship field. The type of field is determined by the 'source' parameter.

name

A substring of the organization name to search for.

source

Specifies the type of field if a 'field_id' is provided. For example, if the field is on a 'zen:user', it references a field on a user.

Create Ticket

5 inputs

Creates a new support ticket in Zendesk with specified details to track customer issues or requests

Inputs

ticketCommentBody

The body of the comment.

ticketPriority

The priority of the ticket.

ticketSubject

The subject of the ticket.

ticketStatus

The status of the ticket.

customSubdomain

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Delete Ticket

2 inputs

Deletes a specified Zendesk support ticket by its ID to remove it from the system.

Inputs

ticketId

The ID of the ticket.

customSubdomain

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Get Articles from Category

4 inputs

Retrieve a list of articles from a specific category in the Zendesk Help Center

Inputs

category_id

The ID of the category for which to retrieve articles.

locale

Locale identifier to filter the articles. If blank, defaults to the instance's default locale.

page

Page number for pagination. Defaults to 1.

per_page

Number of articles per page. Defaults to 30, maximum allowed is 100.

Get Ticket Info

2 inputs

Retrieves detailed information about a specific Zendesk support ticket using its ticket ID

Inputs

ticketId

The ID of the ticket.

customSubdomain

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

List Tickets

4 inputs

Retrieves a paginated list of support tickets from the Zendesk account.

Inputs

sortBy

Field to sort tickets by

sortOrder

Sort order (ascending or descending)

limit

Maximum number of tickets to return

customSubdomain

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

List Users By External ID

1 input

Obtain a list of users with a specific external ID in Zendesk

Inputs

external_id

List users by external id. External id has to be unique for each user under the same account.

Merge Tickets

6 inputs

Merge several tickets into a target ticket and add comments to the tickets involved

Inputs

ticket_id

The ID of the target ticket.

ids

Ids of tickets to merge into the target ticket.

source_comment

Private comment to add to the source tickets.

target_comment

Private comment to add to the target ticket.

target_comment_is_public

Whether comments in the target ticket are public or private.

source_comment_is_public

Whether comments in the source tickets are public or private.

Search Tickets

5 inputs

Performs a search for support tickets in Zendesk based on specified query parameters.

Inputs

query

The search query to find tickets. You can use Zendesk

sortBy

Field to sort tickets by

sortOrder

Sort order (ascending or descending)

limit

Maximum number of tickets to return

customSubdomain

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Update Ticket

6 inputs

Modifies the details of an existing Zendesk support ticket based on provided updates.

Inputs

ticketId

The ID of the ticket.

ticketCommentBody

The body of the comment.

ticketPriority

The priority of the ticket.

ticketSubject

The subject of the ticket.

ticketStatus

The status of the ticket.

customSubdomain

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Zendesk Unified Search

3 inputs

Use the Search API to find tickets, users, or organizations based on a specific query

Inputs

query

The search query string, following the specified syntax to filter results.

sort_by

Defines the field for sorting results. Acceptable values are 'updated_at', 'created_at', 'priority', 'status', or 'ticket_type'.

sort_order

The order of sorting results. Can be either 'asc' or 'desc'.